Retail Sales Lead

The Retail Sales Lead plays a key role in ensuring a high standard of customer service, floor leadership, and compliance across Elevated Roots retail operations. This role supports daily sales functions by leading the front-of-house team, maintaining operational excellence, and reinforcing company policies and CCC regulations.

The Sales Lead acts as a resource and role model for Sales Associates, demonstrating the Elevated Roots pillars of Elevate, Enhance, and Enlighten through professionalism, product knowledge, and service excellence. This position requires reliable, punctual, and consistent on-site presence to ensure compliance and deliver a seamless guest experience.

This is a full-time, on-site position requiring consistent in-person leadership during scheduled shifts.

Core Responsibilities

Store Leadership & Operations

Lead daily team huddles to align staff on goals, promotions, and compliance reminders.

Handle open cannabis products when preparing display tables, labeling, stickering, or fulfilling customer orders as needed, following all sanitation, security, and access control procedures.

Open and close the store, including arming/disarming alarms, securing tills, and performing vault audits.

Supervise register consolidation, tip counting, and preparation of nightly bank deposits in compliance with store procedures.

Verify completion of all opening and closing checklist tasks; escalate discrepancies to management.

Securely store tills, products, tips, and sensitive materials at the end of each shift.

Assist with weekly METRC inventory audits by verifying counts and compliance (no data entry or adjustments).

Coordinate with Operations leadership on inventory activities and communicate supply or restock needs.

Act as shift lead for front-of-house staff when management is not on site, ensuring consistent compliance and service standards.

Guest Experience & Sales Support

Deliver the Elevated Roots experience by providing exceptional, compliant customer service and education.

Verify all customer IDs and ensure sales are conducted in accordance with CCC regulations (935 CMR 500.105) and company SOPs.

Assist customers with product selection, ensuring recommendations align with their preferences and needs.

Process transactions accurately and efficiently while following all cash-handling procedures.

Resolve customer issues and complaints professionally and promptly; escalate to management when appropriate.

Exercise discretion to refuse or terminate a sale for compliance, safety, or policy reasons, notifying management immediately.

Support the team in achieving daily sales goals and maintaining brand consistency.

Retail Floor & Visual Merchandising

Maintain clean, organized, and visually appealing sales tables and displays.

Oversee product card accuracy (strain names, pricing, and THC/CBD content) and update as needed.

Conduct monthly table audits to verify stock levels, product presentation, and compliance accuracy.

Assist with folding, organizing, and tracking branded merchandise and swag inventory.

Collaborate with Operations and Marketing on promotional displays and vendor day setups.

Team & Incident Response

Respond to on-floor calls including flagged IDs, guest incidents, or compliance questions.

Verify IDs that fail to scan or appear suspicious in accordance with CCC and company policies.

Intervene and manage minor guest disturbances or violations (e.g., public consumption) while maintaining professionalism; escalate if necessary.

Refill registers with change and manage mid-shift till swaps as needed.

Report all compliance concerns, theft, or incidents immediately to the Store Manager.

Store Cleanliness & Compliance

Maintain cleanliness of all high-touch and public-facing surfaces including counters, kiosks, tablets, and doors.

Ensure all displays, signage, and product labels meet compliance and brand standards.

Sweep, dust, and restock swag or accessory displays as needed throughout the day.

Support periodic vault change audits and ensure adherence to Elevated Roots cash-handling policies.

Complete additional operational or compliance tasks as assigned by management.

Attendance & Reliability

Maintain regular, reliable, and predictable attendance as an essential function of this role.

Adhere to assigned schedules and provide advance notice of absences or delays in accordance with company policy.

Demonstrate accountability by ensuring assigned responsibilities are covered during scheduled shifts.

Recognize that excessive unscheduled absences or tardiness may impact compliance, operations, and continued employment eligibility.

Salary

Required Skills

Prior experience in cannabis or retail sales leadership preferred.

Proven ability to coach, motivate, and support a high-performing team.

Strong understanding of cannabis products, dosing, consumption methods, and compliance regulations.

Excellent communication, conflict resolution, and interpersonal skills.

Dependable, detail-oriented, and capable of multitasking in a fast-paced, regulated environment.

Proficiency with retail POS systems (e.g., Flowhub, Dutchie) and general computer applications.

Demonstrated reliability, professionalism, and ethical conduct.

Must successfully complete all CCC-required Responsible Vendor and Marijuana Establishment Agent trainings prior to performing regulated duties.

Must be 21 years of age or older and eligible for employment in a licensed cannabis facility (background check required).

Variable and frequently changing schedules required, including evenings, weekends, and holidays.

Consistent on-site presence is required during scheduled shifts; remote work is not available for this position.

Ability to stand or walk for extended periods during shifts.

Occasionally lift, move, or carry up to 30 lbs.

Work in a fast-paced retail environment with frequent customer interaction and exposure to cannabis odors.

Maintain awareness of safety, compliance, and guest privacy at all times.

Desired Skills

About Elevated Roots

Elevated Roots is a homegrown Massachusetts cannabis brand thats all about leveling up the industrywith honesty, quality, and community at the core. Our state-of-the-art cultivation facility delivers premium, in-house grown flower that meets the highest standards of production and sustainability.

With retail spots in Kingston and Halifax, and a third location coming soon to Abington, we offer more than your run-of-the-mill dispensary vibe. Weve built a space where customers dont just shopthey get guided by experts who care, explore premium selections, and walk away genuinely satisfied.

Were proud to be a brand that embraces diversity, creativity, and purpose. Whether were launching a Pride-friendly product line or sourcing legendary strains for our signature Nostalgia collection, we believe every personregardless of backgrounddeserves an elevated cannabis journey.

At Elevated Roots, youre not just joining a companyyoure joining a movement. One where sustainability matters, community voices matter, and doing things differently is part of the culture. Welcome to the elevated experience.

Benefits

At Elevated Roots, we believe our people are the heartbeat of the brand. Were building a team that grows together personally, professionally, and creatively. From day one, every employee is part of a community rooted in respect, collaboration, and purpose.

Heres what we offer:

• Competitive pay and opportunities for real career growth in a rapidly expanding company


• Comprehensive health coverage medical, dental, and vision plans to keep you feeling your best


• Paid time off and holidays, because rest is part of success


• Employee discounts


• A diverse, inclusive, and welcoming culture where authenticity is celebrated


• Ongoing training, mentorship, and advancement pathways for every role


• Team events, community partnerships, and plenty of good vibes inside and outside the workplace

Were not just shaping the future of cannabis were creating a workplace where everyone can thrive, grow, and feel proud of what they do.

Equal opportunity employer

Elevated Roots is an Equal Opportunity Employer. We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment decisions are based on qualifications, merit, and business needs.