Route Service Representative

The Route Service Representative (RSR) serves as the face of Simple, delivering exceptional customer service while driving account retention, revenue growth, and route efficiency. The role owns the full lifecycle of assigned accounts, building strong relationships, identifying growth opportunities, and resolving challenges.

Key Responsibilities Comply with all federal, state, and local regulations, as well as corporate safety policies

Serve as the primary point of contact for assigned accounts, building trust with key decision?makers and end users

Deliver exceptional service by responding to customer needs with urgency and creative problem?solving

Identify opportunities to grow existing accounts through additional products and services

Optimize route efficiency to maximize productivity, control costs, and drive revenue

Negotiate customer renewals and support long?term account retention strategies

Generate referrals and communicate new business opportunities to Sales leadership

Maintain a high level of professionalism, including appearance, organization, and customer interactions

Deliver clean linen, monitor quality and inventory levels, and ensure customers can operate effectively

Collect and transport soiled linen to the plant for processing in accordance with safety standards

Collaborate with Customer Success and plant teams to meet and exceed customer expectations

Load and unload route trucks daily, ensuring accuracy and completion of all deliveries and pickups

Perform additional duties as assigned

Minimum Qualifications Proven experience in customer service, route sales, or account management

Experience operating 2628 ft. straight trucks preferred

Valid drivers license with a clean driving record

Ability to meet all DOT requirements and obtain/maintain a valid DOT Medical Card (employer?supported)

Strong communication skills, both verbal and written

Proficiency in Microsoft Office and general computer systems

Professional appearance and customer?focused mindset (uniform provided)

Ability to lift up to 50 lbs unassisted and push/pull linen carts up to 700 lbs

Ability to stand, walk, climb stairs, and sit for extended periods (up to 10 hours/day)

Strong organizational skills with the ability to manage routes, equipment, and customer needs effectively

Benefits 4 Day Workweek / No weekends

Paid weekly sign?on bonus

Opportunity to build strong customer relationships and directly influence business growth

Role combines customer service, sales, and operations

Team committed to safety, quality, and innovation in healthcare services

Competitive pay

Paid holidays

Paid time off (PTO) program

401(k) with employer match

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Medical, dental, and vision programs

Basic life / AD&D insurance

Long?term disability (LTD)

Equal Opportunity Employer All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We are proud to be an equal opportunity workplace and an affirmative action employer. Drug?free workplace.

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