[Sales] Account Coordinator
Apply Now[Sales] Account Coordinator
Stow, Ohio, United States Or refer someone Job Openings
About the Job
The duties and responsibilities of this position include, but are not limited to:
- Assisting customers of US branch with product-related questions by email and in person
- Handling claims regarding refunds or exchanges
- Processing orders given over the phone, email, or internal ERP system
- Handling communication with customers and vendors to ensure on-time payment
- Assisting in coordinating the delivery process to meet guarantees to customers
- Managing relationships with customers
- Updating internal databases with account information
- Liaise with internal teams to ensure proper pre-and post-sales service
- Prepare, file, and retrieve sales-related documents such as invoices and PO Status
- Assisting all sales related work
Qualification The following skills and qualifications are required for this position:
- Bilingual in Korean and English
- Strong communication skills with a problem-solving attitude
- Excellent computer skills (MS Office in particular)
- Organizational and time-management skills
- Hands-on experience with CRM software
- Highly motivated, self-directed, and customer service oriented
- Demonstrate strong attention to detail and a sense of urgency
- Ability to learn and perform multiple tasks in a fast-paced environment
- Ability to work independently as well as in a team environment
- Bachelors degree
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