Sales and Service Technician

Job Title

Retail Sales and Service Specialist

Job Category

Retail

Position Summary

The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within BSRO. This role is primarily responsible for serving the boss (customer) through assessing the boss's needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring boss satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the boss and efficiently completing basic vehicle service tasks as required. Pay Range: $18.38 - $27.62

Responsibilities

Customer service, sales, customer issue resolution - 75%

Basic vehicle service tasks, oil, tires, fluids - 25%

Store operations, opening/closing, inventory, displays - as needed basis

Growth and career development role

May assist Manager or act as Manager-On-Duty in certain circumstances or to support development

Will learn all aspects of store operations and flex between front/back shop tasks

Minimum Qualifications

High School Diploma or equivalent

Valid automobile driver's license

Customer service and career growth mindset

Ability to complete required store education courses and modules required for this position

Ability to learn and perform basic vehicle service tasks

Ability to learn and operate store systems

Preferred

2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate

Previous consumer retail sales experience

Previous automotive experience a plus

Previous management/supervisory experience a plus

What We Offer

At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you:

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• An effective and inclusive team.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.