Sales Support Specialist - Atlanta, GA

Sales Support Specialist

The Sales Support Specialist is a subject matter expert responsible for supporting the full sales lifecyclefrom lead generation and contract management to aftersales performance and customer retention. The role requires strong analytical capabilities, stakeholder management, and process excellence to optimize commercial outcomes as it will mainly support strategies to enhance customer satisfaction, enable commercial success, and drive efficient execution across lead generation and after-sales activities. Act as a critical connector between Sales, Analytics, Legal, and Operations to deliver value throughout the customer lifecycle. Candidates can be located in Atlanta, Miami, or Dallas.

Key tasks include partnering with commercial owners to proactively prevent churn and improve customer retention, delivering differentiated customer value through data-driven insights and analytics, and bridging insights between commercial and analytics teams to drive informed decision-making. The role also involves executing post-implementation reviews and monitoring customer satisfaction outcomes, tracking customer performance metrics, managing lead generation programs, enabling consignee selling trips, managing contract lifecycle processes, and supporting customer problem management.