Senior Account Manager - West Coast

Senior Account Manager

As a Senior Account Manager, you will be responsible for nurturing and expanding relationships with our largest and most strategic enterprise customers. You will act as a trusted advisor, ensuring customer success, driving adoption, and identifying opportunities for significant expansion and upsell within existing accounts. This role requires a deep understanding of our customers' business needs and the ability to align DataVisor's solutions to achieve their strategic objectives, specifically managing accounts up to $10M ARR in aggregate and driving incremental upsell.

Responsibilities:

• Manage and grow a portfolio of strategic enterprise accounts, focusing on long-term partnerships and customer success.
• Develop and execute strategic account plans to achieve revenue growth targets within assigned accounts, including significant upsells and expansions.
• Build and maintain strong relationships with key stakeholders at all levels within customer organizations, including C-level executives.
• Understand customers' business challenges and objectives, and proactively identify opportunities to leverage DataVisor's solutions to drive value and ROI.
• Drive product adoption and ensure customer satisfaction through regular engagement, business reviews, and strategic planning sessions.
• Identify and pursue upsell and cross-sell opportunities within existing accounts, focusing on expansion into new business units and use cases.
• Collaborate with internal teams, including Customer Success, Product, and Engineering, to ensure customer needs are met and issues are resolved promptly.
• Accurately forecast revenue and growth opportunities within assigned accounts.
• Maintain accurate and up-to-date records in Salesforce.com.
• Lead contract negotiations and renewals for strategic accounts.