Senior Director, Transactions Management

Portfolio Services Lead Fortune 100 Technology Account

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Overview

The Portfolio Services Lead owns TM service delivery, team management, and reporting consistency for a Fortune 100 Technology account across North and South America, meeting contractual obligations and client's outsourcing objectives for cost savings, consistent execution, and risk management.

This role sits within a fast-paced technology client environment. The ideal candidate leads with strong portfolio strategy instincts, working upstream of transaction triggers to anticipate client needs, while operating with the agility and speed of execution this client expects.

Portfolio Strategy & Upstream Planning

Sets the vision and strategy for the North/South America account plan, ensuring exceptional client delivery

Develops multi-year transaction roadmaps that anticipate real estate needs ahead of individual deal triggers

Sets prioritization frameworks, deal pursuit criteria, and execution timelines to optimize portfolio performance

Runs financial analysis on transaction alternatives, including lease-vs-buy decisions and term optimization

Builds business cases for real estate decisions, incorporating occupancy cost, benchmarking, and risk

Client/Stakeholder Management

Serves as single point of contact for TM service delivery and escalations

Turn Client Requirements and Transaction Strategy into Actionable Objectives

Owns TM contractual obligations to the client

Manages relationships with key stakeholders across client 's organization

Develops and implements the account business plan

Leadership

Aligns team priorities with client's key business drivers

Attracts, hires, and retains top talent; builds team performance through coaching and feedback

Acts as player-coach, personally engaging on select high-priority or complex transactions

Financial Management

Owns account financial targets, including revenue, expenses, and debtors

Design growth strategy to meet client targets, and identifies cross-sell opportunities for JLL products

Meet targets, ensuring costs and incoming revenue are balance and managed properly.

Tracks fee collection and accounts receivable

Contract Management

Ensures contract adherence and achievement of KPIs, service levels, and other contracted metrics

Runs the change control process and manages account governance

Operations Leadership

Manages all delivery resources, including team recruitment and performance assessment

Owns direct reports' professional development and account succession planning

Drives adoption of technology systems and reporting suited to a fast, high-volume portfolio

Builds and maintains SOPs that keep pace with the account's speed of change

Drives consistency in governance, reporting, and systems across North and South America

Prepares QBRs and supports Lease Administration and PDS teams, as applicable

Qualifications

10+ years in Transaction Management or Corporate Leasing

Track record building portfolio strategy and multi-year transaction roadmaps; upstream planning exposure a plus

Experience managing multi-country account structures across North and South America

Strong financial modeling skills, including lease-vs-buy analysis and business case development

Experience in a fast-paced, technology, or high-growth client environment preferred

Tertiary qualifications in Real Estate and/or Finance advantageous; comfortable owning account P&Ls

Critical Competencies for Success

Deep understanding of JLL's TM process and its impact on service delivery (SOW)

Agility and comfort operating at the speed expected in a technology client environment

Strategic thinking paired with hands-on execution across a multi-region, integrated account

Capacity to deal with ambiguity and solve complex problems effectively

Ability to connect technical matters with financial, risk, and operational impact

Other Personal Characteristics

Superior client relationship skills; comfortable addressing challenging issues

Thrives in a fast-paced, rapidly changing environment

Strong communicator with executive presence

Able to work independently across time zones and geographies while remaining a strong team player

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

209,000.00 303,250.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote Atlanta, GA, Olympia, WA, San Francisco, CA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay