Senior People Operations Manager

About the Role

Taptap Send is looking for a Senior People Operations Manager to join our People team in a high-impact individual contributor role. We're looking for a hands-on operator who enjoys solving complex operational challenges, leading employee relations, enabling expansion into new markets, and building scalable people processes that support our global growth.

You'll own work from strategy through execution, whether that's establishing employment infrastructure in a new country, navigating sensitive employee matters, or improving and automating core People Operations processes. This is an opportunity for someone who combines operational excellence with a continuous improvement mindset and wants to have a tangible impact on how our people function scales internationally.

What You'll Do

• Own the employee relations function, including sensitive cases, performance processes, and investigations, working closely with Legal
• Lead the set-up of employment in new jurisdictions; from entity and payroll establishment to contracts, benefits, and local compliance; so TTS can hire cleanly in new markets
• Automate and run core People Ops processes, building payroll into a streamlined, automated operation across markets alongside onboarding, offboarding, and contractor management
• Own multi-country employment compliance, keeping TTS aligned with local labour law as we operate and expand across markets
• Deliver discrete People Ops projects end to end, scoping, driving, and landing improvements to how the function runs
• Automate and streamline manual workflows, partnering with the wider team to reduce operational load and improve accuracy
• Maintain accurate people data and reporting, supporting headcount, attrition, and compliance tracking

What You'll Need

• At least 8 years in People Ops, HR, or a comparable operational role, ideally in a fast-growing, multi-country environment
• Hands-on experience managing employee relations cases and performance processes, with strong judgement and discretion
• Track record of setting up or operating employment across multiple jurisdictions, payroll, contracts, benefits, and compliance
• Highly organised project owner, able to scope and land work independently and juggle multiple workstreams at once
• Comfortable with data and systems; you use tooling and automation to work faster and reduce manual effort
• AI-native in your approach, you actively use AI tools to work smarter and automate what doesn't need to be manual
• Excellent communication and stakeholder management skills; able to work across functions and handle sensitive matters with care

Also You Are

• Outgoing you love speaking to people and enjoy building meaningful relationships
• Execution Oriented we have an 'impact first' philosophy and a lot to get done. You should be able to take an idea to implementation
• Mission Oriented you are passionate about working for a net positive organisation / tech for good
• Organised you have a system for how you approach your work that can keep you on track in a scrappy startup environment
• Driven you thrive in a fast-paced, target oriented company

Taptap Values

Impact first

Team next

Accept reality

Propose solutions

Win with grit

Be proactively candid, with yourself and others

Love the particular

Own it

Create positive energy

Maybe, even have fun

Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply.

If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements.

Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.