Senior Program Manager (GCC Operate Phase)

Senior Program Manager - Global Capabilities Center (Operate Phase)

This role requires a four day on site, one remote hybrid work schedule in one of the following organizational hubs:

• Johnston, RI
• Phoenix, AZ
• Westwood or Medford, MA
• Plano, TX
• Iselin, NJ
• Pittsburgh, PA
• Franklin, TN
• Cleveland, OH
• Chicago, IL

Role Focus: GCC Operate Phase Program Oversight

The Senior Program Manager for GCC Operate Phase is responsible for ensuring the ongoing consistency, and operational maturity of Citizens Global Capability Center for the Operate phase. This role is responsible for the end-to-end program governance, buildout, and operational oversight of the Operate Phase within the Global Capability Center (GCC). This role partners closely with enable the broader GCC and enterprise global strategy. The Operate Phase focuses on stabilizing and scaling operations by implementing the full global operating model, ensuring consistent service delivery, and meeting defined SLAs and KPIs. This phase includes end-to-end talent management, governance oversight, vendor management, and execution of core support functions. It also drives continuous improvement.

Key Responsibilities:

• Operate phase Program Leadership
• Cross-Functional Stakeholder Management
• Transformation & Continuous Improvement
• Financial & Resource Management

Required Qualifications:

• Experience
• Education

Skills & Competencies:

• Strong program and portfolio management expertise
• Deep understanding of enterprise governance, risk management, and compliance principles
• Exceptional stakeholder management and executive communication skills
• Strong analytical, financial, and problem-solving capabilities
• Ability to operate effectively in ambiguous, fast-evolving environments

Hours and Schedule

40 hours per week Monday through Friday

Pay Transparency

The salary range for this position is $175,000 to $250,000 per year, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience.

Benefits

Comprehensive benefits include medical, dental, and vision coverage, retirement plans, parental leave, flexible work arrangements, education reimbursement, wellness programs, and generous paid time off exceeding local requirements.