Senior Quality Assurance Manager

Senior Quality Assurance Manager

We are seeking a Senior Quality Assurance Manager to join our Task Order proposal on the Defense Intelligence Agency's Solutions for the Information Technology Enterprise III (SITE III). The Senior Quality Assurance Manager manages multiple new or existing organization process improvement initiatives based on company strategic plans.

Responsibilities include managing program, project managers, and respective teams to implement organizational processes and best practices. Expertise in managing software development, operations, help desk, and maintenance programs, quality assurance teams, and process improvement initiatives is required. Must be able to implement and maintain ISO 20000, ISO 27000, ISO 9001, CMMI-DEV, CMMI-SVC programs from ground up. Implement and maintain a Customer Satisfaction Program; regularly meet with customers and obtain feedback via face-to-face meetings and/or online customer satisfaction surveys. Perform SWOTs as appropriate. Manage the performance of project evaluations, gap analyses, audits, and action plans. Responsible for company process improvement initiatives; back-office support (finance, HR, recruiting, etc.), services (ISO, ITIL, CMMI-SVC Level 3), and development projects (CMMI-DEV Level 3). Manages the development and/or modification of processes, procedures, templates, and other process artifacts for organizational process improvement efforts. Perform management functions such as: planning/scheduling, training and mentorship to personnel, ensuring proper resourcing, and status reporting to senior management for all process improvement, QA, and customer satisfaction activities.

Required qualifications include active TS/SCI + Poly clearance, BS, 10-12 years of relevant experience; MS, 8-10 years; PhD, 5-7 years. Experience operating within ISO and/or CMMI environments: CMMI trained, a certified lead auditor (ISO), an appraisal team member. Familiarity with ITIL service management.

Desired qualifications include ITIL 4 Foundation or PMP.

Location: Reston, VA. Type of environment: Varies. Noise level: Low. Work schedule: "Normal work hours" constitute on average 8 hours a day, 40 hours per week (excluding breaks and meal periods) within standard operational hours occurring 0600-1800, Monday-Friday, excluding Federal holidays. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: 20%.

Physical demands include the ability to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. Regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. Regularly required to lift up to 10 pounds. Frequently required to lift up to 25 pounds; and up to 50 pounds. Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

U.S. Citizenship and active TS/SCI + Poly clearance required.