Service Delivery Representative

This role is responsible for providing industry-leading service while meeting the quality and KPI expectations at Arvato. Responsible for supporting business objectives to ensure client satisfaction with products and services.

Your Tasks

* Oversee customer accounts to ensure SLAs are met and create, generate, and maintain reports (daily, weekly, monthly as required by the customer) used for internal and client communications.

* Responsible for monitoring processes related to customer specific requirements and order management for our ecommerce businesses.

* Manage inventory updates, promotional planning, customer return cases, and inbound planning.

* Prepare and maintain status reports, modify schedules, prepare status reports for management, clients, or others.

* Assist the Account Manager in providing data, advice and resolving problems.

* Work closely with operations to ensure program requirements are met on a daily basis and prepare for and participate in business reviews with the customer.

* Create deliveries daily and monitor order processing.

* Monitor stock availability to ensure that all orders are cleared in a timely manner.

* Support account and purchasing team to troubleshoot issues with orders.

* Communicate with customers on order status and expected delivery dates.

* Coordinate return shipments (e.g. create return labels).

Your Profile

* At least 3 years of Customer Service Experience.

* At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel, Power Point and Power BI required.

* 3PL, Supply Chain, Logistics or similar experience preferred.

* Ecommerce experience preferred.

* Strong organizational skills.

* Solid analytical ability and Strong verbal and written communication skills.

* SAP knowledge.

* Project management experience is a plus.

We Offer

* Medical, Dental, Vision, Life Insurance, and Disability Pay.

* 401(k) with company matching up to 6%.

* Paid Time Off, including paid holidays.

* Flexible Spending Accounts.

* Voluntary benefits such as legal and financial assistance, pet insurance, and more.

* Employee Assistance Program.

* Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.

* Commuter benefits.

* Employee engagement activities.