Service Project Manager

Service Project Manager

We are looking for a Service Project Manager. This position can be worked remotely and based in Wendell, NC.

You will be responsible for developing quick, high level resolution to our customer's warranty related issues. You will be a part of the Siemens SI EA business unit and will support products such as: low voltage and medium voltage air insulated and gas insulated switchgear.

The typical schedule for this position is 5 days remote with flexibility to visit the Wendell, NC location as needed.

Roles & Responsibilities

• Lead high level customer resolution by orchestrating interactions between engineering, research and development, project management, sales, manufacturing and other departments
• Work with our factories and quality teams to develop and implement corrective and preventive actions
• Improve departmental processes by reviewing best practices and looking for ways to improve the overall structure through efficiency enhancements and other methods.
• Provide frequent updates to all stakeholders during the correction steps for the customer
• Work closely with field service teams and vendors to align on materials and methods of correction
• Provide ownership in driving resolution for our customers in a timely fashion and perform in the most cost-effective way to ensure visibility of after delivery cost reduction for Siemens
• Up to 10% travel to discuss high profile customer issues to ensure customer relations stay positive

You'll win us over by having the following qualifications:

Basic Qualifications:

• Bachelor's degree or higher preferred
• 3+ years Customer service experience within a fast-paced environment
• High level computer skill
• Ability to handle multiple tasks while maintaining organization and control
• Strong verbal skills to aid in customer communications

Preferred Qualifications:

• SAP and/or Salesforce experience
• Familiar with Siemens LV & MV solutions

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.