shift gerente

Pollo Campero Waldorf, MD Posted 16 hours ago
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Shift Manager Position

The shift manager plays an important role in training, developing, and leading the crew. Serves as a fundamental part of the leadership team, helps the restaurant serve the tastiest chicken and coordinates a smooth operation from start to finish to provide an exceptional customer experience.

Responsibilities

  • Plan your shifts
  • Verify compliance with procedures and protocols
  • Attend to and resolve problems that arise in restaurant operations
  • Assist the General Manager
  • Train and lead a team without supervision
  • Get involved in operational and technical training of employees
  • Maintain a positive team atmosphere and full of energy
  • Verify customer satisfaction/Handle customer complaints
  • Apply a mindset of continuous improvement to processes and procedures
  • Open/close restaurant
  • Help with inventory (record)
  • Help with staffing needs
  • Help with controllables and labor: maintains general standards of sanitation, health, cleanliness, and safety for food preparation areas, kitchen services, and dishes and utensils.
  • Follow and comply with all safety rules, policies, and procedures.

Expected Behaviors

  • Be OBSESSED with service
  • Friendly and welcoming attitude/Model customer orientation to other employees
  • Anticipate and prevent problems with a proactive attitude
  • Team leader energetic
  • Must have excellent interpersonal communication skills to work with others
  • Sense of urgency
  • Attention to detail
  • Proactively help where most needed in the restaurant

Requirements

  • High school diploma or equivalent required.
  • More than one year of experience in similar positions or customer service.
  • Demonstrates strong leadership potential by actively supporting team dynamics.
  • Committed to customer satisfaction, always prioritizing the customer in all interactions.
  • Preferred: Food Handler Card/ServSafe Certification.
  • Fluency in English and Spanish*.
  • Ability to work with computers.
  • Must comply with company hygiene and personal care policies. Ability to lift and push 50 lbs (23 kg).
  • Ability to stand for long periods.
  • Availability to work nights, weekends, and holidays.
  • Over 18 years old.

Pay Rate

USD $20.00/Hr.

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