Shift Manager

Shift Manager Primary Role: A Shift Manager is responsible for the overall shift operations, customer experience, sales performance and execution of brand excellence in a store. In the absence of the General Manager, the shift manager effectively is the store leader. Shift managers typically supervise a shift with a staff of 1 to 12 team members by carrying out management responsibilities consistent with Jamba Juice policies, procedures and legal requirements. Essential Functions: General * Responsible for maintaining shift operations excellence * Ensures that the store appearance and cleanliness are to Jamba's standards * Demonstrates exceptional shift leadership behaviors * Communicates all shift issues, concerns and needs to the store General Manager * Responds to directives in an accurate and timely manner * Recognizes and rewards outstanding performance of shift team members * Educate and engage the community and store customers on all of Jamba's products and services * Other duties as assigned Customer Service * Demonstrates an excellent level of customer service * Motivates and mentors team members to deliver customer service excellence * Accountable for the customer engagement experience on the shift * Provide customers with product suggestions and information * Motivates and mentors team members on providing customers with product suggestions and information * Maintain exceptional customer service metric scores Operations * Open and/or close the store as required. Perform all safety and security tasks, i.e., alarms, two-person rule, as required to open and close the store * Coach, counsel and direct Team Members. Lead the team in the execution of Jamba standards through Jamba On Stage to create an excellent customer experience. Provide performance feedback to Team Members * Lead and manage shifts while acting as manager in charge of store. Deploy Team Members as required to meet business demands and make necessary staffing decisions * Communicate clearly, concisely and accurately in order to ensure effective shift operations * Follow all food safety, cash handling and operations procedures and policies * Coordinate and participate off site program customer visits and deliveries Human Resources * Train and on-board new Team Members on both front- and back-of-house procedures * Provides construction performance feedback to the store team members * Participate in the interviewing and hiring process for new team members Business Management * Ensure proper financial accountability during each shift. Hand off shift to next manager in charge or ensure the store is closed properly for next day's opening manager. * Perform all cash handling requirements of a manager in charge including close-outs, safe accountability and cash drops. Conduct inventories and process orders as required. Requirements: * Must be 18 years of age * Must be able to work a minimum of 25 hours per week; must be able to work a variable shift (openings, midday shifts and closings) from week-to-week * Ability to manage others required * High School graduate or commensurate Jamba experience required, enrolled in college or college degree preferred * Computer skills including some Microsoft software and register skills * Must be able to lift 30-40 lbs regularly throughout shifts * Ability to stand, bend, reach and scoop through-out assigned shfit * Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F JB.0.00.LN