Shift Supervisor

Beat The Bomb Shift Supervisor

A Shift Supervisor is charged with creating a one-of-a-kind experience for both Beat The Bomb's customers and fellow team members. Beat The Bomb Shift Supervisors must be natural leaders and adaptable. In addition to being a team lead, they will need to be experts in both Front of House (FOH) and Back of House (BOH) roles, understanding all elements of the Beat The Bomb operation.

Responsibilities:

• Set the tone for the rest of the team with a customer focused engagement: lead by example!
• Manage all aspects of a guest reservation
• Opening and closing of the location and all associated responsibilities
• Assist General Manager with scheduling as requested
• Respond to online Customers Reviews
• Manage special events such corporate events, school outings and kids birthdays
• Customer Service: support as needed on all customer questions:
• In our facility
• On the phone
• Through email
• Via social media
• Responsible for facility upkeep and cleanliness
• Monitor and report maintenance issues to the General Manager. We love hearing about potential solutions!
• Help manage tech and gameplay issues as they arise
• Execute all Front of House (FOH) and Back of House (BOH) Game Runner duties, including:
• Guest check-in and team onboarding
• Making sure all customer areas are presentable and clean
• Taking customer pictures
• Manage game rooms and Bomb Room - blast customers with PAINT and FOAM!
• Maintain a safe environment and facilitate a safe experience for our customers and fellow team members - everyone appreciates feeling taken care of!
• Engage and have fun, then engage again and have more fun...with our customers

The Ideal Shift Supervisor:

• Embodies Beat The Bomb's Values:
• Bring Positivity
• Take Responsibility
• Build The Future
• CREATE THE FUN
• Previous customer-facing experience in a bar, restaurant or entertainment facility
• Loves people! You thrive when engaging with others... both friends and strangers alike!
• Isn't afraid to get messy...it's a paint blast facility after all!
• Has an interest in live experiences / digital gaming
• Is ready to jump in and help wherever and whenever necessary! Nothing always goes as planned; you know how to keep the trains running on time
• Has a strong aptitude for technology and/or an interest and excitement to learn
• Leads by example
• Is solution oriented
• Can comfortably lead others through a fast paced, exciting working environment
• Remains calm when faced with external pressures
• Is friendly, outgoing and inclusive
• Is a weekend warrior! (must be available to work 2 of 3 weekend days - Friday through Sunday)
• Doesn't mind physical activity... our paint buckets can weigh up to 50 lbs

What We Offer:

• Competitive Pay, Tip Pools and Monthly Bonus Pool
• Paid time off: up to 5 days in year 1 and 10 days after 1st year
• 401k plan
• $500 Annual Learning Stipend for professional development [Full-Time Only]
• Referral Bonuses
• Medical, dental and vision insurance (full-time Only)
• HSA (full-time only)
• Transit Benefits
• Life Insurance Benefit Options (Full-Time Only)
• Free fountain beverages and discounted meals (free for kitchen staff)
• An opportunity to advance or expand your career with company growth
• A chance to be a part of an exciting and fast-growing start up team
• Friends & family ticket discounts!