Solutions Engineer - Mid-Market

Solutions Engineer

This role will be part of our founding Solutions Engineer team: the first technical seller at Serval and the person who defines what world-class solutions architecture looks like here. You'll own the technical side of the pre-sales cycle for prospective strategic customers, sitting across the table from sophisticated IT and security buyers who test every claim we make. Your job is to earn their trust, prove the platform, and win the technical decision. Because you're first, you're not inheriting a playbook, you're writing it: partnering directly with our GTM leaders and account executives, shaping how we demo and run technical evaluations, and building the technical foundation the next ten SAs will use.

Qualifications

• A builder at heart, able to scope what matters, stand up a demo or proof-of-value yourself, and ship it.

• Deeply technical and credible, the kind of person who earns the respect of CIOs, Heads of IT, and security leaders in the first meeting.

• A trusted advisor by instinct, who listens for the real problem and proves value in the sales cycle rather than pitching features.

• Living on the AI frontier, fluent in how agents and LLM-powered systems get deployed and governed inside the enterprise.

• Comfortable in ambiguity, owning your work end-to-end, and moving without waiting to be told what to build next.

Responsibilities

• Run the technical sales motion with AEs: discovery, architecture, demos, whiteboard sessions, executive briefings, and the security review that wins technical buy-in.

• Go deep on integrations with the prospect's stack, including identity providers (Okta, Entra), ITSM and ticketing, MDM, HRIS, cloud, and the SaaS apps Serval provisions against.

• Translate unique technical environments, requirements, and goals into a scoped set of value-based use cases and success criteria for pilot.

• Be the credible voice on security and access, fluent in guardrails, approval workflows, least-privilege and just-in-time access, audit logging, and the compliance questions security teams press on.

• Execute a clean handoff to Deployment at pilot kickoff, with full technical context, then roll off the account.

• Build the foundational SA toolkit from scratch: demo environments, reference architectures, evaluation frameworks, technical FAQs, and competitive positioning.

• Act as the bridge between the field and product, capturing the hardest objections and feature gaps and working directly with engineering to close them.

What We Offer

• Impact: Be a key player in shaping the success of our product and company.

• Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.

• Culture: Join a culture that values innovation, ownership, accountability, and fun.