Spa Sales Associate (Base + Commission + Bonuses)

High-Performing Spa Sales Associate (Full-Time) Base + Commission + Bonuses

We're looking for driven, sales-focused individuals who want more than just a front desk role and want to start a position focused on sales and customer service. At Hand & Stone New Albany, this is a performance-based sales position where your ability to connect with clients, suggest services, and convert memberships directly impacts your income and growth. Hand & Stone New Albany is a high-volume, award-winning spa, creating consistent opportunities to build relationships, hit goals, and earn more!

This is a sales-driven role focused on client experience and results:

• Convert inquiries into booked appointments and long-term members
• Consistently hit (and exceed) membership, gift card, and enhancement sales goals
• Recommend services, upgrades, and packages based on client needs
• Manage front desk operations, scheduling, and client flow
• Deliver a high-energy, professional client experience from check-in to check-out
• Handle client concerns confidently and professionally
• Stay sharp on promotions, services, and products

This role is for:

• You enjoy sales and take pride in hitting goals
• You're confident recommending services and discussing pricing
• You thrive in a fast-paced, client-focused environment
• You're self-motivated and take ownership of your performance and income
• You want a role with growth and purpose, not just a job

This role is not for:

• Someone looking for a low-pressure or purely administrative front desk job
• Someone uncomfortable with sales goals, upselling, or performance metrics
• Someone who prefers a slow-paced environment
• Someone not open to feedback, coaching, or continuous improvement

Qualifications:

• Sales or customer service experience (membership sales strongly preferred)
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable working evenings and weekends
• Coachable, adaptable, and results-oriented

Compensation & Perks:

• Base hourly + uncapped commission + performance bonuses
• Paid time off
• Health, Dental, Vision, 401k
• Free monthly massage or facial
• Discounts on services and products
• Paid training and ongoing development
• Incentives, contests, and growth opportunities

About Our Team Hand & Stone New Albany is a multi-year top-performing location, known for strong results, team culture, and growth opportunities. We value accountability, teamwork, and high standardsand we support our team in reaching their full potential. Compensation: $16.00 - $18.00 per hour