Sprayer Shop Operations Manager

Sprayer Technician Team Coordinator

Assists in coordinating and directing the workload of the assigned Sprayer (ASP) technician team for maximum efficiency and productivity while providing quality repair work. Advises and recommends to the ASP Service Manager skills and training needs for the assigned technicians.

Responsibilities:

Monitors ASP Service Department metrics monthly to ensure achievement of goals

Provides performance feedback for assigned ASP service technicians to the ASP Service Manager

Oversees and directs the ASP technicians in scheduling work and performance

Directs and assists ASP technicians in the diagnosis of machine problems

Assists in the quoting of ASP repair orders coming into the Service Department and reviews repair orders for accuracy and completeness

Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order

May approve the release of equipment for delivery to the customer

Opens work orders as directed by the ASP Service Manager and maintains control until closed and invoiced

Fields internal and external customer inquiries to the Service Department

Attends schooling and seminars as directed by management

Performs complex diagnostics and repairs on ASP equipment

May participate in required Service EDUCATE Training programs

Supports customer clinics

May promote and sell dealer service programs directly to customers

Maintains current knowledge of John Deere and competitive products

Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment, ensuring all are in good working order

Maintains a safe working environment and adheres to company safety program at all times

Performs other duties as assigned

Requirements:

5+ years experience in Service Department operations, with commercial application equipment experience preferred

Ability to use standard desktop load applications such as Microsoft Office and internet functions

Ability to write and speak effectively to individuals and groups

Familiar with John Deere and competitive products

Basic understanding of financial principles relative to Service Department operations

Ability to analyze and interpret internal reports

Ability to work extended hours and weekends

Excellent customer service skills

Associate degree or equivalent experience

Pay Range: $32.00 - $45.00 per hour

Benefits: We offer a competitive wage and benefit package including health, dental, vision, life, disability, accident, and critical illness insurance along with paid time off, 401(k), cell phone allowance, safety item reimbursements, AHW branded clothing, and training.