Sr. Director of Client Success | International K-12 Online Learning

This is a confidential search. Additional details will be shared with qualified candidates.

About the role

This is a build and transform role. You will stand up a newly created Client Success function from the ground up, leading a distributed, regionally aligned team that owns the partner relationship from onboarding through renewal. You will design the operating model, standard operating procedures, and performance metrics that turn a group of individual contributors into a scalable, partner facing organization.

What you will do:

• Lead and develop a globally distributed Client Success team across multiple regions.
• Build the SOPs, operating cadence, and KPIs that govern partner service delivery.
• Serve as the senior escalation point for strategic partner relationships.
• Partner with cross functional teams to ensure quality, timely delivery, and account growth.
• Use CRM and internal systems to track performance and drive continuous improvement.

What we are looking for:

• Experience in international online education is required.
• 5 or more years leading client facing or program management teams, with 2 or more years at a senior leadership level.
• Experience standing up or transforming a function, not just maintaining one.
• Experience leading distributed, international teams.
• Strong CRM proficiency and comfort with data driven reporting.
• Excellent stakeholder management and communication skills.

This position is part of a confidential search. Additional details will be shared with qualified candidates.