Sr Sales Consultant - Hopaco

Sr. Sales Consultant-Hopaco

The Sr. Sales Consultant-Hopaco is responsible for servicing customers in all aspects of retailing to ensure total quality, including stocking, pricing, and researching and resolving customer inquiries. In addition, the Sr. Sales Consultant-Hopaco will assist with the training of Sales Consultants-Hopaco and provide cross-functional training for other associates within the store.

Proactively acknowledges and engages every customer to ensure a positive experience. Maintains awareness of planned advertisements and promotions.

Provides exceptional customer service by educating customers about Office Depot products and services. Effectively utilizes communication tools to request assistance on the sales floor and to coordinate appropriate service and customer engagement throughout the store.

Possesses sufficient knowledge of company policies and general product knowledge to competently answer associate questions and customer inquiries.

Performs merchandise-related activities to ensure merchandise presentation guidelines are met by implementing plan-o-gram changes and updates, merchandise sets, and price changes. Updates store signage or POP materials as required.

Utilizes the Point of Sale system to accurately scan/enter customer items for purchase or refund. Verifies method of payment and accurately processes customer payment for purchases.

As part of development, assists the management team in daily task direction and training of associates in Office Depot culture, sales programs, standards for customer service and merchandising, and policies and procedures. Provides training and coaching to Sales Consultants on products.

Follows cash handling procedures to ensure monies are secured in a locked cashier drawer or retail safe. Utilizes approved processes to take customer special orders, prepare orders for will call or delivery, and coordinate store transfers.

Ensures compliance with company policies, procedures, and practices.

Supports company loss prevention efforts.

Performs other duties as assigned.

High School diploma or equivalent education preferred

Minimum 2 years' experience and/or training in a related field

Must possess advanced selling skills

Must possess strong interpersonal and communication skills, necessary to establish a selling relationship with customers

Must be adaptable to a changing environment

Must be able to coach and train others in a professional environment

Possesses excellent verbal and written communication skills

Must possess the ability to use technology applicable to the role and to access information necessary to complete daily responsibilities

Must possess the ability to process information/merchandise through the POS register system

Positive and Engaging

Action Oriented

Integrity & Trust

Demonstrates passion for the brand, products, services, and solutions offered to our customers

Must possess a desire to continually develop personal selling skills and product knowledge

Ability to work a flexible schedule as business dictates

Drive for Results

Decision Quality

Patience