Sr. Technical Product Manager

Sr. TPM

Duration: 8 Months - Likely to extend

Location: Local Candidates Only (Greater Seattle Area) - Will have to come on-site occasionally

Key projects:

• As technical product manager for the Starbucks Connect program, you will help define and champion technical integration efforts for implementing the Connect solution at Starbucks licensed stores. You will serve as a change agent for the enhancement and extensibility of existing products and services for the Connect program.
• To be successful, the technical product manager needs to have significant technical acumen along with a strong product management background, with demonstrated experience in shaping a product or services function within a larger enterprise technology context. This role will partner with cross-functional product managers and Starbucks Technology leaders to help define the roadmap priorities and ensure that it remains aligned with the broader strategic priorities

Daily Responsibilities:

• Contributes innovative business capabilities and customer features informed by technology trends and business strategy to the product or service roadmap
• Translates customer experience and business strategy requirements into technical requirements
• Influences decisions by providing technical consultation and direction to stakeholders
• Influences and documents non-functional requirements including performance, scalability, resilience, usability, accessibility, security, and business continuity
• Collaborates with peer technology teams to align on solutions
• Represents customer experience context to engineering teams
• Creates acceptance criteria/requirements to align with customer, business, and technical strategy goals
• Leads prioritization of backlog
• Recommends new technology trends and innovative products/features to the team

Analysis & KPIs:

• Analyzes data and uses results to justify product decisions and apply key learnings
• Defines product health and performance metrics and dashboard/reporting requirements, and KPIs to measure performance against feature goals
• Identifies opportunities to improve feature performance and overall product health using data
• Leads ongoing improvements to product performance

Product Planning & Delivery:

• Identifies and documents technical tradeoffs as well as dependencies and constraints
• Presents recommendations and influences alignment across neighbor ST teams
• Performs validation of feature against stated goals; facilitates user review/acceptance testing
• Manages the elimination of blocking issues during development
• Works with cross-functional engineering teams on feature sizing and delivery planning
• Practices iterative, agile development and is well versed in agile methodologies and tool

Technology requirements?:

• Microsoft Windows development background

Degree or certifications required?:

• Computer science or engineering background
• Bachelors

Years experience?:

• Relevant functional/business process experience - 7 years
• Product definition, measurement, and analysis experience - 7 years
• Enterprise services product management or ownership experience - 7 years

Required background? Skills?:

• Ability to influence and gain the support of key stakeholders
• Experience developing clear, thorough user stories and acceptance criteria that drive effective solution development anchored in customer experience
• Ability to apply business metrics to define and measure performance of product decisions
• Deep understanding of the system architecture and design concepts behind complex, enterprise-class software solutions at high transaction volumes
• Talent for designing future-proof solutions with an eye towards future use cases, scalability, and maintainability.
• Filled in the utilization of system development methodologies throughout the full project lifecycle
• Gift for rooting out ambiguity
• Ability to build consensus across a diverse group of stakeholders
• Consistent use of strong verbal and written communication skills to influence outcomes

Top 3 Skills:

- Agile Background

- Product definition, measurement, and analysis experience

- Technical Product Management

Required Skills: Technical Product Management experience, fluent with front end technologies and leveraging data to make business technology decisions. Basic Qualification: Fluent with Microsoft development technologies Additional Skills: Fluent with Microsoft development technologies Hybrid onsite/remote opportunity. Background Check: Yes Notes: Selling points for candidate: Hybrid onsite/remote opportunity.