St. Louis-Counter Sales

Counter/ Inside Sales Position

Connor Co., a company rich in history, currently has an available Counter/ Inside Sales position in St. Louis, MO. We seek a career-minded person looking for a long-term position with a great company.

Candidates must be available to: Pass a pre-employment drug test and background check. Be available to work from 7:30 am until 4:30 pm, Monday through Friday.

Principal Accountabilities

• Ability to read blueprints/schematics
• Accurately interpret customer needs and work with the customer and outside sales team to offer appropriate solutions to satisfy requirements
• Answer customers' questions about products, prices, availability, product uses, and credit terms
• Arrange and direct delivery of products
• Assist outside salesman with quotes, orders, and submittals/O&M's
• Attend industry trade shows and product training
• Consult with clients after sales or contract signings to resolve problems and to provide ongoing support
• Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders
• Emphasize product features based on customers' needs and technical knowledge of product capabilities and limitations
• Enhances organization reputation by accepting ownership for accomplishing new and different requests
• Ensure timely order processing and confirmation of orders
• Enter sales orders into the Eclipse system and pick customer order tickets.
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates
• Follow-up on estimates and bids submitted to customers
• Handle incoming customer requests for quotes and product information (equipment specifications, applications, and accessories)
• Identify prospective customers or develop territories by using business directories, following leads from existing clients, participating in organizations, attending trade shows and conferences.
• Manage assigned customer orders from origination to delivery
• Merchandise and stock products on displays and in self-service areas.
• Monitor market conditions, product innovations, and competitors' products, pricing, and sales.
• Occasionally visit job sites to troubleshoot problems that can't be resolved over the phone.
• Participate in organizations, trade shows, and conferences.
• Position can require after-hours phone calls from customers and occasionally opening up the shop for customers
• Process warranty claims
• Provide Branch Manager with reports or additional tasks as requested
• Provide customers with product brochures or catalogs
• Provide information on the full range of products and programs offered by the company to the customer
• Provide post-sales follow up as required
• Provide technical support, including monitoring shipping, delivery, and return status, as required
• Recommend products to customers based on customer's needs and interests
• Serves customers by understanding and resolving or forwarding complaints
• Work with customers, outside sales, and internal/external suppliers to resolve issues as they arise
• Work with other departments to answer questions (i.e., factory, warranty, finance, etc.)
• Perform other duties as requested.

Minimum Education/Experience Required

• High School Diploma or its equivalent
• Experience with HVAC preferred, but not required

Knowledge, Skills, Abilities Required

• Ability to learn Eclipse software
• Ability to perform assignments with minimal supervision and under tight deadlines
• Critical thinker-using logic and reasoning to identify alternative solutions
• Mathematical reasoning- ability to choose the correct method or formulas to solve the problem
• Must be able to determine and prioritize workload
• Must be very detail-oriented and focused for accuracy
• Must have strong interpersonal communication skills
• Must maintain a patient and professional attitude while managing a busy workload
• Strong organizational skills required

We offer a competitive salary and an outstanding benefits package, including the following:

• Medical
• Dental
• Vision
• Voluntary Term Life
• Medical & Dependent Care Flexible Spending accounts
• 401k
• Paid Time Off (PTO)
• Holidays-8 paid days

Benefits covered 100% by Connor Co. for full-time employees include:

• $10,000 in life insurance
• Short-Term Disability
• Long-Term Disability

At Connor Co., people make a difference!