Supervisor, TPA/Spending Accounts

Operations Supervisor, TPA/Spending Accounts (TPA Ops Team Lead)

The primary function of the Supervisor, TPA/Spending Accounts (TPA Ops Team Lead) is to lead the overall day-to-day operations for their designated team. The Team Lead will be instrumental in assisting management by providing feedback on staff performance, client issues, and actions to be taken to improve the department and maintain success. They will ensure all critical aspects of client needs are met and issues resolved appropriately. They will also provide leadership, coaching, training and mentoring to their team.

Primary responsibilities include overseeing customer support channels, monitoring calls and emails for quality assurance, providing training and coaching to team members, handling escalated issues in a collaborative approach, facilitating business or team update communications, providing input and recommendations to managers, developing and implementing action plans to improve team or individual performance, acting as a subject matter expert in key areas of their department, and helping create and update processes and internal training documentation.

Education and experience requirements include a minimum of 2-3 years' experience in a benefits support role, 2+ years of leadership experience, a Bachelor's Degree, experience with ownership and accountability in group responsibilities, previous benefits experience, previous experience with Payroll systems, and previous supervisory/mentoring experience.

Paylocity is an equal opportunity employer committed to the full inclusion of all individuals. We embrace and encourage our employees' differences and actively cultivate these differences to drive innovation. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities.