Support Consultant (NSW)

Pronto Software Oak Bluffs, MA Posted 11 hours ago
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About The Position
  • Want to grow your career developing Customer Support outcomes with your excellent customer service skills and varied customer base?
  • Work for a well‑established and mature Software Development and vendor Company with more than 1500 clients.
  • Support and collaboration with your team‑mates in a friendly environment.
  • Hybrid work arrangement: find flexibility in your working week in consultation with your team.
Where You’ll Be Working

Support Consultants work in our North Ryde office as part of our NSW Branch, for our customers located in NSW.

What You’ll Be Doing (Day-to-Day)

Support Consultants provide first and second level support services to our customers primarily by email and telephone, but also at the customer site. They may also provide classroom and on‑site training and consulting.

Skills

Your problem‑solving skills and experience in ERP modules assist you in this role. Using your knowledge of business processes, Pronto Xi, and working closely with our Professional Services and Business Solutions consultants, you will

  • Triage and review reported issues
  • Review and analyse with customers to understand ongoing impacts
  • Engage with customers via multiple technology methods
  • Document program issues and deployment of fixes
About You
  • Knowledge of Pronto Xi or similar ERP software
  • Experience in business forms management and printing
  • Excellent customer service skills
  • Understanding of business operational needs
  • Superb communication skills – written and verbal
  • Problem solving and issue resolution with attention to detail
  • A team player with strong interpersonal skills
  • A positive ‘can do’ attitude and work ethic
  • Willingness to undergo a Police Check
Required Attributes
  • Methodical and analytical thinking
  • Motivation to handle daily challenges of a varied role
  • Diagnostic and problem resolution skills
  • Ability to show initiative
Benefits
  • Earn a salary commensurate with your experience plus a range of employee benefits
  • Work in a modern and friendly team environment
  • Support from peers and management team
  • Hybrid work location (WFH and in‑office)
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