Team Lead - Shipping

Department: Operations / Warehouse

Reports To: Warehouse Manager

About PayRange

PayRange is a leading mobile commerce platform that enables seamless, cashless payments for everyday machines such as vending, laundry, amusement, and self-service equipment. Our technology connects people and machines through secure mobile payments, data-driven insights, and reliable hardware solutions used by operators across North America.

At PayRange, we value operational excellence, accountability, and teamwork. Our warehouse and operations teams play a critical role in ensuring our products are built, shipped, and delivered accurately and on time-directly impacting customer experience and business success.

We offer a fast-paced, hands-on work environment where attention to detail, ownership, and continuous improvement are encouraged.

Role Overview

The Team Lead - Shipping is responsible for overseeing daily outbound fulfillment operations, ensuring orders are picked, packed, documented, and shipped accurately and on time. This role combines hands-on execution with frontline leadership to support team productivity, maintain quality standards, and ensure smooth coordination with carriers and internal stakeholders.

Key Responsibilities

Team Leadership & Operations

* Lead, coach, and support shipping associates in daily fulfillment activities

* Assign tasks, monitor throughput, and ensure shipping deadlines and schedules are met

* Train new team members on shipping procedures, systems, and safety requirements

* Maintain a clean, safe, and organized shipping area aligned with warehouse standards

* Escalate shipment delays, staffing concerns, or operational risks to the Warehouse Manager

Order Fulfillment & Shipping Execution

* Oversee picking, packing, and staging of outbound orders based on sales orders and schedules

* Verify item accuracy, quantities, serial numbers, and required documentation prior to shipment

* Ensure correct generation of shipping labels, packing slips, and Bills of Lading (BOLs)

* Coordinate daily carrier pickups (e.g., UPS, FedEx, freight carriers) and resolve routine carrier issues

* Confirm proper packaging and labeling to prevent damage during transit

* Ensure shipment status updates are accurately recorded in ERP/WMS systems

Accuracy, Compliance & Continuous Improvement

* Monitor order accuracy, on-time shipment metrics, and documentation quality

* Investigate and resolve basic shipping discrepancies or delivery issues

* Support root-cause analysis and corrective actions related to shipping errors or damages

* Identify process improvements to increase efficiency, accuracy, and throughput

* Ensure compliance with company procedures, safety standards, and quality expectations

Qualifications & Skills

* High school diploma or equivalent

* 2+ years of warehouse, fulfillment, or shipping experience preferred

* Prior experience leading, training, or mentoring team members is an asset

* Familiarity with shipping systems, carrier portals, and ERP/WMS platforms preferred

* Strong attention to detail, organization, and accuracy in order fulfillment

* Ability to lift up to 70 lbs and stand for extended periods in a warehouse environment

* Basic computer proficiency and comfort working within operational systems

* Strong communication, problem-solving, and teamwork skills