Total Rewards & People Experience Manager

Total Rewards & People Experience Manager

The Total Rewards & People Experience Manager is a senior, hands-on People & Culture professional responsible for designing, implementing, administering, and continuously improving programs that help Jackrabbit attract, reward, develop, support, and retain employees. This role combines deep Total Rewards expertise with broad HR management capability and serves as a trusted operational partner to employees, managers, and leaders across the organization.

The role has primary ownership for compensation, benefits, recognition, career development frameworks, work-life and wellbeing programs, leaves of absence, and workplace accommodations.

In addition to its Total Rewards specialty, this role functions as a hands-on HR Manager and day-to-day business partner, working closely with the Director, People & Culture to support employee relations, performance management, manager coaching, learning and development, onboarding and offboarding, employee experience, and HR operations. The Manager also serves as a knowledgeable backup for payroll and helps build durable People practices, systems, vendor relationships, and operating processes that can scale with Jackrabbit's growth.

Success in this role requires someone who can move comfortably between program design and hands-on execution. The right person will be equally willing to build a new program, analyze data, coach a manager through a difficult employee situation, administer a leave, lead an employee communication, or troubleshoot an HR process. This is a high-trust role requiring sound judgment, strong business partnership, attention to detail, and a genuine commitment to a thoughtful employee experience.

Key Responsibilities:

• Total Rewards Strategy, Compensation & Job Architecture
• Benefits, Wellbeing, Leave & Accommodations
• Recognition, Career Development & People Experience
• HR Business Partnership, Employee Relations & Performance Management
• Learning, Onboarding, Offboarding & Manager Enablement
• HR Operations, Payroll Backup & Scalable Practices

What You're About:

Required:

• 10+ years of progressive Human Resources experience with meaningful depth in Total Rewards and broad hands-on experience across multiple HR disciplines.
• Demonstrated experience designing, implementing, and administering compensation programs, including market benchmarking, salary structures, grades and ranges, job evaluation, and internal equity analysis.
• Experience building or materially evolving job architecture, career levels, career ladders, lattices, or comparable career development frameworks.
• Strong benefits experience, including plan administration, renewals, open enrollment, vendor or broker partnership, employee communications, and compliance considerations.
• Demonstrated experience managing leaves of absence and workplace accommodations and applying sound judgment to complex or sensitive situations.
• Strong employee relations and performance management experience, including manager coaching, investigations, documentation, and performance improvement.
• Experience operating as an HR business partner or HR Manager supporting leaders and employees across a range of people matters.
• Experience developing and facilitating practical manager or employee training and enablement resources.
• Working knowledge of payroll processes and the ability to serve as an effective payroll backup after appropriate training on company systems and practices.
• Experience building, implementing, or scaling HR programs and processes in an organization where infrastructure is still evolving.
• Strong knowledge of U.S. employment laws and multi-state HR compliance, including wage and hour, leave, accommodation, benefits, and employee relations considerations.
• Strong analytical capability with the ability to interpret compensation, benefits, workforce, and program data and translate findings into clear recommendations.
• Excellent written and verbal communication skills, with the ability to explain complex People topics clearly to employees, managers, and senior leaders.
• High degree of judgment, discretion, empathy, and comfort handling confidential and sensitive information.
• Ability to independently prioritize and execute multiple complex workstreams while remaining responsive to day-to-day employee and manager needs.
• Bachelor's degree in Human Resources, Business, or a related field, or equivalent relevant professional experience.
• Must have reliable high-speed internet access.

Preferred:

• Experience working in a small or mid-sized, high-growth organization where HR professionals operate as both specialists and generalists.
• Experience supporting a fully remote and geographically distributed workforce.
• Experience with HRIS, payroll, benefits administration, and compensation technology implementations or transitions.
• Experience partnering directly with brokers, carriers, payroll providers, retirement plan partners, and other HR vendors.
• Experience supporting retirement plan administration and related compliance activities.
• Professional HR or Total Rewards certification such as SHRM-SCP, SPHR, CCP, or CEBS.
• Experience in SaaS, technology, professional services, or another multi-state knowledge-worker environment.

Core Competencies:

1. Business Insight - Understands how People programs, employee experience, cost, risk, and business performance connect and uses that context to make practical recommendations.
2. Decision Quality - Uses data, sound judgment, legal and policy considerations, and business context to make thoughtful recommendations and day-to-day People decisions within the scope of the role.
3. Manages Complexity - Navigates competing priorities, sensitive employee matters, evolving programs, and multi-state requirements without losing sight of execution.
4. Plans and Aligns - Turns People priorities into practical plans, processes, timelines, ownership, and measurable outcomes.
5. Collaborates - Builds trusted partnerships with employees, managers, leaders, Finance, and external partners and works effectively across functions.
6. Communicates Effectively - Explains complex compensation, benefits, employee relations, and People topics clearly and adapts communication to the audience.
7. Ensures Accountability - Creates clarity around expectations, follows through on commitments, and helps managers apply People practices consistently.
8. Instills Trust - Handles sensitive information with discretion, follows through reliably, and builds credibility through fair and consistent judgment.
9. Nimble Learning - Quickly learns new systems, regulations, business needs, and HR practices and applies that learning to improve programs and processes.
10. Optimizes Work Processes - Builds practical, scalable approaches that improve consistency, reduce unnecessary complexity, and strengthen the employee and manager experience.

What You Will Love About Us:

• Our Culture! Check out our mission, core values and the many awards we have received as a growing business and employer of choice.
• We work remotely. We always have - we always will!
• Our Health and Wellness Benefits. Medical, Dental, Vision, Flexible Spending, HSA, and Dependent Care Accounts.
• We help you with the unexpected. Company-Paid Disability and Life Insurance. Opportunity to elect Critical Illness and Accident Insurance. Plus confidential access to legal and life counseling and mental health support available 24/7.
• Your future looks bright at Jackrabbit. 401(k) with a generous company match, access to financial planning.
• We pay you to play, rest, recharge, and balance your life. Paid Time Off, Paid Parental, Paid Caregiver, and Sabbatical leaves.
• You will grow your skills with us. Annual allowance for professional development.
• We give back. Paid Time to volunteer in your community.

**Remote (Eastern and Central Time Zones Only). Applications outside of those time zones will not be reviewed. **

Jackrabbit is committed to providing a workplace free from discrimination or harassment. We expect every member of the Jackrabbit team to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.