V2 Lounge Supervisor

Lounge Supervisor

As a Lounge Supervisor at Concord Hospitality, you will lead the lounge and room service operations to ensure exceptional guest experiences, smooth daily service, and adherence to company standards. Your leadership, organizational skills, and commitment to quality will support both team success and guest satisfaction. Responsibilities include opening and closing shifts in accordance with manager's checklist, training, maintaining, and enforcing all service standards using menus and reference materials, maintaining a safe and sanitary work environment, ensuring room service is fully staffed and able to handle business volume, being present on the floor during meal periods to ensure adequate coverage and guest satisfaction, conducting daily taste panels and menu classes for restaurant and room service staff, monitoring staffing hours and overtime to align with sales and profitability goals, implementing and following through on restaurant party bookings and hospitality suite service, supporting guest satisfaction by assisting with service, seating, and communication with the kitchen, ensuring side work is completed daily and stations are reset to standard before shift end, and managing repair and maintenance needs through work orders.

Qualifications include prior supervisory experience in food and beverage or hospitality preferred, strong leadership and training skills with a focus on guest service, excellent communication and organizational abilities, ability to work varied shifts, including nights, weekends, and holidays, and commitment to safety, sanitation, and Concord service standards.

Benefits (Full-Time Associates Only): competitive wages, medical, dental, and vision insurance, life insurance and short/long-term disability options, 401(k) program with company match, tuition assistance, discounted room rates at Concord-managed hotels, training, development, and career advancement opportunities.

Why Join Concord? Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. We value work-life balance, diversity, and a commitment to providing the best customer service and quality accommodations in every market we serve. Built on five cornerstonesQuality, Integrity, Community, Profitability, and FUN!our associates proudly cheer: "We Are Concord!" We support diversity and inclusion through our mission to be a Great Place to Work for All.