VCS Assistant Canteen Chief- West Roxbury MA

Duties

Duties include, but are not limited to the following:

Operations Leadership: Support the daily operations of the Patriot Caf, Patriot Retail, and/or Patriot Brew within the VA Medical Center.

Team Supervision & Development: Supervise, train, and support assigned personnel to build a motivated, high-performing team.

Customer Experience Excellence: Deliver and promote outstanding customer service standards to create a welcoming environment for Veterans, staff, and visitors.

Food Safety & Quality Assurance: Ensure food quality, sanitation, cleanliness, and product availability to maintain high safety and service standards.

Regulatory & Standards Compliance: Reinforce consistent adherence to established operational policies, procedures, and quality standards.

Financial & Resource Management: Assist in managing inventory control, labor costs, and budget performance to optimize efficiency and profitability.

Marketing & Promotions: Develop and implement local promotional programs to increase engagement and drive sales.

Leadership Accountability: Report directly to the Canteen Chief, providing updates on operations, performance, and compliance.