Vice President, Global AI-Powered Support

Zendesk AI-Powered Customer Support Leadership Opportunity

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection.

Lead Zendesk's global customer support organization as we define the future of AI-powered customer experience.

This is not a traditional support leadership role. You will build and govern a global, AI-orchestrated support model that combines intelligent automation, expert human support, knowledge operations, and premium services to deliver exceptional customer outcomes, improve retention, and establish Zendesk as the industry benchmark for AI-native CX.

As a senior member of the Global CX leadership team, you will operate at the intersection of Product, Engineering, Sales, Customer Success, Renewals, and Finance. You will transform our highest-volume customer touchpoint into a strategic source of customer intelligence, product insight, and commercial value.

This role will help define what AI-powered customer support looks like at production scale. You will transform how Zendesk serves customers, generate the intelligence that improves our products, strengthen the commercial value of our platform, and create a model that demonstrates what great AI-powered CX can be.

This is an opportunity to build the support organization of the futureand to do it on Zendesk, for Zendesk.

If you have the experience and vision to build and operate a global, AI-powered customer support organization at scale, we want to hear from you. Please apply with your resume and a short note (no more than half a page) describing the most significant support or CX transformation you have led, the AI or automation changes you drove, and the measurable customer and business outcomes you delivered.

The US annualized base salary range for this position is $289,000.00-$433,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.