We Elevate... Quality of urban life

Service Operations Manager

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don't just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Your main responsibilities:

• Overseeing the company's activities and functions related to the ongoing repair, maintenance, and retention of all products within our existing portfolio.
• Partnering with the General Manager Service, as needed, to support acquisition and recovery efforts for units outside our portfolio within an assigned geographic area.
• Executing the territory operations business plan in support of the region's financial and non-financial objectives, including the implementation of key operational initiatives.
• Partnering with the General Manager Service to develop an operational budget and manage expenditures within approved guidelines, including time and materials, parts inventory, company tools, and vehicles, ensuring cost-effective results.
• Developing and coordinating the implementation of operational BDPs to drive service delivery cost improvements across initiatives.
• Managing the operational budget through effective asset management and proper billing procedures.
• Building and maintaining strong commercial relationships with key customers and industry consultants through direct engagement and team involvement.
• Driving adherence to a customer excellence plan focused on delivering high-quality service and strengthening customer loyalty.
• Leading, mentoring, and developing a team of Field Superintendents and Project Managers by setting clear objectives, managing performance, and supporting ongoing skill development to achieve financial targets and KPIs.
• Overseeing the hiring and onboarding of Service Superintendents and Project Managers.
• Establishing leadership practices that promote a collaborative, high-performing work environment while reinforcing Schindler's culture and best practices.
• Supporting proactive labor relations with local business agents in partnership with Schindler's Labor Relations team.
• Setting expectations for Field Technician engagement and ensuring Superintendents are equipped to drive training, performance management, and participation in performance reviews.
• Providing guidance on manpower allocation, including specialists such as adjusters, hydraulic mechanics, and escalator mechanics.
• Ensuring service operations meetings are effective and leading them when appropriate.
• Providing technical expertise on projects requiring additional oversight or intervention.
• Collaborating with Product Line experts to address operational challenges, including product issues, safety concerns, and parts fulfillment.
• Partnering with the Field Quality Excellence organization to ensure alignment on personnel and product safety, including safety training, process adherence, and proper technical training and equipment testing.

What you bring:

• Bachelor's degree preferred, or equivalent relevant work experience.
• General knowledge of products and their applications, service techniques and procedures, and the ability to understand financial statements and contract terms.
• Several years of experience across various roles within the company, the elevator industry, or another service-oriented business.
• Demonstrated people management experience.

What's in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave 100% base pay for 6 consecutive weeks within first year of a child's birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

We Elevate Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Don't meet every single requirement? If you're excited about this role but your experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

Are you ready to embark on a new journey? Join #TeamSchindler!

Our Core Values:

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.