Well-Being Manager

Well-being Manager

Location: Campus Recreation, IM Building

Direct Report: Coordinator for Fitness and Well-being, Personal Training

Starting Rate: $15.50/hour

Description: Campus Recreation is committed to fostering health and well-being within our community. Our well-being room provides a peaceful environment for relaxation and rejuvenation.

Within the department of Campus Recreation, the Well-being Manager is a dynamic and creative individual who will assist managing the implementation and daily operations of an engaging and innovative health and well-being program for the Penn State community. The Well-being Manager will help maintain the cleanliness and ambiance of the well-being room, assist patrons, manage the Well-being Attendant team, and support well-being activities. The Well-being Manager will work with all staff of Fitness and Well-being to uphold all policies and procedures of Campus Recreation.

Responsibilities:

• Welcome and assist patrons, providing information about the well-being room and its services.
• Keep the well-being facility clean and organized, including lounge area, massage chairs, and mind-body spaces.
• Consistently monitor the well-being room and enforce policies to mitigate risk.
• Demonstrate strong problem-solving skills and adaptability in addressing challenges that arise with minimal supervision.
• Monitor the well-being room to maintain a peaceful environment.
• Address patron inquiries and concerns promptly and professionally.
• Responsible for upholding the risk management plan for student staff, which is designed to prevent injuries as well as prepare students to respond appropriately to accidents, injuries and life-threatening emergencies.
• Educate patrons on well-being initiatives and Penn State Flourish model.
• Inventory equipment and cleaning supplies and let professional staff know when supplies are low and need to be reordered.
• Create and implement well-being programming for Campus Recreation patrons in conjunction with Campus Recreation FitWell professional staff.
• Collaborate and partner with other well-being units to execute well-being programming.
• Regular equipment and technology inspections and basic troubleshooting if problems arise.
• Assist in set up and break down well-being activities and events.
• Encourage positive group development by engaging with participants and promoting a culture of respect and trust.
• Assist with the evaluation and accountability of student staff.
• Assist in creation and maintenance of schedules of student employees.
• Serve as a mentor and provide professional development opportunities to current student staff.
• Follow all health and safety regulations and protocols for cleaning equipment and maintaining hygiene within the well-being facility.

Personal/Professional Development and Responsibilities

• Lead training and development sessions, and monthly meetings within the well-being team.
• Attend all certifications or training(s) regarding technology within the well-being room.
• Attend certification training(s) for well-being, including Mental Health First Aid.
• Complete Well-being Flourish Trainings.
• Attend department wide meetings if schedule allows, including Fall/Spring Lead Staff Kickoff.
• Pursue leadership/development opportunities including conferences, additional training(s), personal study/experience, etc.
• Be receptive to professional and personal growth.
• Balance time commitments.
• Give and receive feedback.
• Recognize limitations and work to improve in a timely manner.
• Function as a contributing member of the Campus Recreation team.

Expectations:

• Act as an extension of professional staff.
• Comprehensive knowledge and understanding of Campus Recreation and well-being.
• Well-being Manager Attire:
• Always appear neat, clean, and dressed professionally for role.
• Blue jeans without holes, dress slacks, shorts, or capris.
• Tops must be professional uniform.
• No hats or cutoff shorts.
• Nametag above the waist and on the left side.

Requirements:

• Strong problem-solving skills.
• Ability to positively interact with student staff and patrons.
• Ability to work independently.
• Complete all required Penn State LRN training(s).
• Work a minimum of 6-10 hours per week.
• Attendance/Availability must keep accurate and up-to-date availability in When-To-Work.
• Accommodate a variable work schedule that may include early mornings, late evenings, and/or weekends.
• Successfully complete American Red Cross or equivalent Adult CPR/First Aid after hire.

Beneficial Skills and Qualities:

• Time Management: Ability to balance work with academic responsibilities.
• Adaptability: Flexibility to handle different tasks and adjust to changing schedules.
• Problem-Solving: Quick thinking to address patron concerns and operational issues.
• Empathy: Understanding and addressing the needs of patrons with care.
• Teamwork: Collaborating effectively with other staff members.
• Initiative: Proactively identifying tasks that need to be done and act accordingly.