Asistente de Gerente de Alimentos y Bebidas - STK San Juan

STK San Juan Restaurant

STK San Juan is a world-renowned restaurant, with a unique concept that blends modern steakhouse with an elegant lounge in a culinary experience with the quality of a traditional steakhouse. Our goal is to create experiences and inspire journeys not only for our guests but also for our workforce. We believe that our team members are the key to providing passionate and authentic service. Let's build together a collection of memories!

Key Responsibilities

• Assist the Food and Beverage Manager in overseeing all aspects of food and beverage operations to ensure the highest level of guest satisfaction and profitability.

• Supervise and coordinate the activities of food and beverage staff, including waiters, bartenders, and hosts/hostesses.

• Train new employees on service standards, food and beverage preparation, safety procedures, and customer service protocols.

• Schedule staff to ensure adequate coverage during peak hours and special events.

• Monitor guest satisfaction levels and respond promptly to comments and complaints.

• Ensure all guests receive exceptional service and have a memorable dining experience.

• Handle difficult situations professionally and resolve issues to guest satisfaction.

• Assist in the development and implementation of policies and procedures to optimize the efficiency and productivity of the food and beverage department.

• Supervise inventory, including purchasing, receiving, and maintaining food, beverage, and supply stock levels.

• Ensure compliance with all health, safety, and sanitation regulations, including food handling and storage procedures, cleaning standards, and alcohol service laws.

• Perform regular inspections in the dining area, kitchen, and storage areas to maintain a safe and hygienic environment.
• Maintain the professional image of the restaurant, including cleanliness of the establishment, appropriate uniforms, and appearance standards.
• Ensure that appropriate safety procedures are implemented to protect employees, customers, and company assets.
• Investigate and resolve complaints related to food quality and service.
• Comply with all company safety policies and procedures; report accidents, injuries, and unsafe working conditions to the manager.
• Develop and maintain positive working relationships with others, support team to achieve common goals, listen and respond appropriately to the concerns of others.
• Ensure compliance with expectations and quality standards.
• Ensure uniforms and personal appearance are clean and professional, maintaining confidentiality of proprietary information.
• Perform other duties as assigned by the manager.

Qualifications

• Hospitality orientation.

• Bachelors degree in Hotel Administration, Business Administration, or related field (preferred).
• Proven experience in food and beverage management, with a minimum of 2 years in a supervisory role.

• Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.

• Ability to handle the pressure of coordinating a wide variety of activities simultaneously and recommend appropriate solutions to restaurant problems.

• Proficiency in computer tools (Excel/Word/PowerPoint).

• Knowledge of point-of-sale (POS) systems.

• Ability to organize multiple projects, manage and prioritize various tasks, and meet established deadlines.

• Availability to work flexible hours, including evening shifts, weekends, and holidays.

• Fully Bilingual (Spanish/English).

Benefits

• 401(k) Plan

• Employer Contribution to 401(k)

• Health Insurance

• Vision Insurance

• Dental Insurance

• Life Insurance

• Paid Holidays

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive and people-centered culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered by applicable law.