BDC Representative

Job Title

Responds to internet and phone customer inquiries. Ensures the dealership actualizes its maximum ROI on internet/phone leads.

Job Description

Essential duties include communicating effectively with internet customers and prospects, scheduling appointments, maintaining an average of 80 outbound calls per day, following up and responding to internet leads immediately, delivering messages intended for other departments promptly, maintaining customer database, and staying up to date on all dealership products and services.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and Experience

High School Diploma, two plus years related experience and/or training; or a combination of education and experience.

Communication Skills

Ability to read, write and comprehend simple instructions, short correspondence, reports and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to add, subtract, multiply, using whole numbers and decimals. Ability to calculate figures and amounts such as discounts, interest, tax, etc.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations

Valid state driver's license.

Physical Demands

Walking, sitting, standing, and stooping to perform essential job functions. Sitting to perform routine administrative tasks, using fine motor skills, to type using a keyboard, and operating basic office equipment, such as a telephone, scanner/copy machine, and calculator.

Work Environment

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.