BPO Site Manager

BPO Site Manager

The BPO Site Manager runs Insight Global's onshore annotation cell in Atlanta, owning site operations, throughput, and the Calder relationship for the cell. You will stand up and scale a high-quality annotation and QA operation trained across all three capture modalities.

Responsibilities

Run day-to-day site operations; own throughput against plan

Own hiring, retention, and facility operations for the cell

Serve as SPOC to the Operational PM and escalation path into the program

Partner with QA Leads on calibration, Kappa trending, and gold-standard audits

Coordinate cross-modality training (iPhone, CalderRig, Egocentric) with Calder