Collection Manager - North America

Collection Manager - North America

Location: New York

Employment Type: Regular

Job Code: A55857

Responsibilities:

About the Team: Global Revenue Management is part of the TikTok Finance function that is responsible for revenue management and accounting for monetization of all TikTok products via the following processes: running the Order to Cash ("OTC") cycle, establishing and integrating business-finance platforms together and revenue accounting.

Responsibilities:

• Develop and implement effective collection strategies.
• Create and implement roadmap for successful collections on outstanding debt. Meet and exceed the goals for the overdue and DSO.
• Communicate with clients to build and maintain a strong working relationship and ensure that invoices are paid by their due dates. In cases where there are billing disputes, work to resolve these with internal cross-functional teams.
• Oversee the collection of outstanding credit and invoices to minimize profit loss while ensuring it is handled appropriately.
• Focus on the advertising customer portfolio and directly responsible for collection management in North America.
• Run reports and analyze data pertaining to the leaders for insights and visibility into collection management situations.
• Identify opportunities for process improvement and other ad hoc work assigned by the leader.

Qualifications:

Minimum Qualifications:

• Skilled at engaging with customers; Strong communication and negotiation skills.
• Minimum 5 years of working experience with collections. Digital advertising experience is preferred.
• Deep understanding of collection practice in the local market and result driven.
• Familiar with the workflow of debt collection business and proficient in certain debt collection skills.
• Exhibits sound business judgment and ability to influence others to deliver results.

Compensation Description (Annually): The base salary range for this position in the selected city is $121600 - $208800 annually.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

About TikTok: TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.

Why Join Us: Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

Diversity & Inclusion: TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.