Customer Service Rep

Customer Relationship Specialist

Location: Centerville, OH 45459 (In-Office)

Pay Rate: $17-$20hr (depending on experience level)

Hours: Mon-Fri 8am to 5pm while training. 8:30am to 5:30pm, once training is complete, approx after a month.

Position Type: Full-Time Industry: Environmental Health, Indoor Air Quality, & Property Remediation

About the Company: Our client is a highly trusted, industry-leading environmental services provider with over 35 years of experience dedicated to creating safer, healthier indoor environments. Specializing in essential residential and commercial solutionsincluding radon testing/mitigation, mold remediation, air quality control, and waterproofingthey blend cutting-edge environmental science with a deep commitment to customer care.

The Role: Own the Customer Journey

We aren't looking for a typical transactional call-center representative. We are seeking a dynamic, empathetic, and organized Customer Relationship Specialist who wants to "own" the client experience from start to finish. In this vital role, you are the face and voice of the company, acting as a trusted consultant, strategist, and project coordinator all in one. If you love building genuine relationships, solving problems, and managing projects from inception to completion, this is the perfect career move for you.

What You'll Do (Your Day-to-Day):

Consult & Educate (The Start): Receive inbound inquiries from homeowners and commercial property managers. Listen with empathy to understand their environmental concerns (e.g., air quality, mold, radon fears) and educate them on our premier suite of services.

Quote & Scope (The Strategy): Build custom cost quotes and initial estimates based on the client's unique property needs, ensuring accuracy, transparency, and value.

Logistics & Scheduling (The Plan): Act as the master scheduler. Coordinate and dispatch the perfect team of licensed technicians and environmental experts relative to the specific technical needs of the job.

Invoicing & Billing (The Execution): Seamlessly handle the administrative side of the accounts, managing invoicing and payment collection once the technical scope is finalized.

Customer Satisfaction (The Finish): Follow up with clients after the job is complete to ensure total satisfaction. You aren't satisfied until the client is breathing easier in a safe, healthy environment!

What We Are Looking For:

Experience: 2+ years in customer service, inside sales, account management, or service coordination (experience in home services, restoration, HVAC, or environmental industries is a huge plus!).

The "Owner" Mindset: A strong sense of accountability. You love being the single point of contact and taking pride in a seamless customer lifecycle.

Sharp Communication: Ability to translate technical concepts (like radon levels or mold remediation protocols) into comforting, easy-to-understand language for worried property owners.

Detail-Oriented Multi-tasker: Excellent organizational skills to balance quoting, invoicing, and complex technician scheduling without breaking a sweat.

Tech-Savvy: Proficiency with CRM software, scheduling tools, and basic billing/invoicing programs.

Why You'll Love Working Here:

Meaningful Work: Every single day, you are helping people protect their homes, families, and health.

Autonomy & Impact: You aren't just a cog in a machine; you directly control the quality of the client relationship and the success of the business.

Great Culture: Work with a team of certified, passionate professionals in a stable, recession-proof industry.

Competitive Compensation: Base salary plus comprehensive benefits package and PTO.