Customer Solutions Engineer (III)

Customer Solutions Engineer (III)

Our client, a Technology company, is looking for a Customer Solutions Engineer (III) for their Sunnyvale, CA location. Responsibilities include driving the implementation of Universal Commerce Protocol integrations (APIs), working with retail partnerships to grow the value merchants and users get from Client, collaborating with Engineering and Product teams to develop and improve Client products and tools, advocating for features and offering product and tools improvements backed by data-driven insights, guiding developers through ucp.dev specs and debugging JSON/API errors, documenting edge cases to build internal and external documentation, processes and best practices, acting as the "Customer Zero" for internal and external onboarding tools, and ensuring solutions are compliant with data and legal policies.

Requirements include proficiency in stakeholder management, technical problem-solving, core tech role related knowledge, software development lifecycle, solution design, web tech, software engineering, consultative skills, API expertise, experience with eCommerce API integration, troubleshooting, and debugging, experience with cutting edge AI technology, including familiarity with LLM agents, MCP, and A2A, strong commitment to providing excellent customer service and support, experience with complex project management, including designing support processes, creating documentation, and developing playbook, and ability to work effectively with cross-functional teams, including Business Development, Product Management, and Engineering.

Why should you apply? Health benefits, referral program, and excellent growth and advancement opportunities.