TeleOperations Shift Supervisor

TeleOperations Shift Supervisor

Our client, an AV manufacturing company, is looking for a TeleOperations Shift Supervisor for their Foster City, CA/Las Vegas, NV location.

Responsibilities:

• Uphold a safety-centric, inclusive, and open communication culture
• Support tacticians in day-to-day service operations
• Complete all administrative tasks related to team coordination and schedule validation
• Conduct written and oral performance feedback with direct reports at regular intervals
• Become knowledge experts on client proprietary software related to TeleOps service
• Motivate and mentor direct reports to execute and deliver to client high standards
• Interact with contractors assigned to client to answer questions, provide information, and ensure they understand and execute their job assignments.
• Support missions through a wide variety of roles
• Act as a "player/coach" by regularly
• Act as first point of contact to support service escalations

Requirements:

• 6 months of TeleOps experience and has supported a client milestone
• High School/GED is required
• Experience working in a high-level collaborative environment and promoting a teamwork mentality
• Proven ability to problem solve and improve operational efficiency
• Proactive mindset and resourcefulness
• Strong written and verbal communication skills to coordinate with team members and management and explain technical issues
• Possess and maintain a valid driver's license and acceptable driving record

Preferred Skills:

• 6 months of experience with client as an employee or contractor in a TeleOps role.
• 2+ years of autonomous vehicle industry or operations experience
• Experience as an Instructor or Lead within an operations team or equivalent management or leadership experience
• Experience in leading or managing a highly cross-functional team

Why Should You Apply?

• Health benefits
• Referral program
• Excellent growth and advancement opportunities