Global Account Support Manager

Job Title

Required Skills & Experience Must Haves:

• Minimum 5 years of experience within account management (customer & escalation management experience)
• Must come from the semiconductor industry
• Hardware Automated Test Equipment (ATE) engineering background

Job Description Key Responsibilities:

• Collaborate with global Field Service management, Sales, Applications, and factory teams.
• Represent Field Service as the focal point for global execution of FS responsibilities.
• Coordinate global support activities for assigned accounts.
• Drive overall customer satisfaction (CX) for assigned accounts.
• Own the account playbook to understand customer needs, coordinate support activities, and communicate site activities and status.
• Conduct regular reviews with key customer contacts to establish trust.
• Serve as the escalation point for all field service-related matters, ensuring timely resource engagement and clear communication.
• Take ownership of FS support for NPI, product engineering, production ramp, and sustaining activities.
• Travel internationally once a quarter to customer sites