Lead Customer Service Rep

Manpower Richmond, VA Customer Service Representatives Posted 2 days ago
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Lead Customer Service Rep

Our client, a leading organization in the retail and logistics industry, is seeking a dedicated Lead Customer Service Rep to join their team. As a Lead Customer Service Rep, you will be part of the Customer Support Department supporting delivery and operational teams. The ideal candidate will demonstrate strong leadership, excellent communication skills, and a proactive approach to problem-solving, which will align successfully in the organization.

Location: Suffolk, VA

Pay Range: $20

Shift: 11AM to 8PM EST, Monday through Saturday with one day off per week

What's the Job?

  • Supervise and coordinate daily customer service operations to meet performance goals
  • Support the development of a high-performance team through coaching and mentorship
  • Maintain and analyze daily and weekly performance statistics for team members
  • Identify operational issues and troubleshoot to ensure smooth workflow
  • Serve as a point of escalation for complex customer issues, ensuring timely resolution and customer satisfaction

What's Needed?

  • At least 4 years of experience in a customer service role, with a minimum of 1 year in a team lead position
  • Experience with routing, route monitoring, and working with delivery teams
  • Proficiency in Microsoft Office applications (Word, Excel, Outlook)
  • Strong time management and operational efficiency skills
  • Ability to handle complex transactions and troubleshoot operational problems effectively

What's in it for me?

  • Opportunity to work at a prominent Home Depot site in a dynamic environment
  • Potential for full-time employment for the right candidate
  • Supportive team environment focused on growth and development
  • Engagement in meaningful work that impacts customer satisfaction
  • Chance to advance your career within a forward-thinking organization

Upon completion of waiting period associates are eligible for:

  • Medical and Prescription Drug Plans
  • Dental Plan
  • Supplemental Life Insurance
  • Short Term Disability Insurance
  • 401(k)
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