Principal Service Delivery Manager / Client Partner

Principal Service Delivery Manager / Client Partner

Charlotte, NC

Key Responsibilities

• Own and execute account-level go-to-market strategy and revenue growth plans.
• Drive pipeline creation, opportunity development, deal shaping, and large deal wins.
• Identify upsell, cross-sell, and white-space expansion opportunities across assigned accounts.
• Build trusted relationships with executive stakeholders, including CIOs, CDOs, and senior business leaders.
• Align client priorities with industry & digital offerings across Data, AI, Cloud, GenAI, and digital transformation.
• Own account-level commercial performance, including revenue, margin, forecast, and pipeline health.
• Drive pipeline governance, deal reviews, forecasting discipline, and revenue realization.
• Ensure alignment between sold margin and delivered margin in partnership with delivery leadership.
• Activate alliance and co-sell opportunities with partners such as AWS, Google Cloud Platform, Snowflake, and similar ecosystems.
• Provide commercial leadership to Account Delivery Leaders and partner with Delivery Executives on governance, risk visibility, and operating rhythm.

Required Skills and Experience

• Bachelor's degree in Business, Technology, Engineering, or a related field. Extensive experience in sales, account management, business development, consulting, or commercial leadership within technology services.
• Proven track record of driving revenue growth, pipeline development, and large deal closures. Experience engaging and influencing C-level executives and senior business stakeholders.
• Strong understanding of Data, Artificial Intelligence, Cloud, Analytics, Digital Transformation, and Generative AI solutions.
• Demonstrated experience managing revenue, margin, pipeline, and forecasting responsibilities. Strong leadership, communication, relationship-building, negotiation, and stakeholder management skills.
• Ability to collaborate effectively across sales, delivery, solution, and alliance teams in a matrixed environment.

Preferred Qualifications

• Experience supporting strategic enterprise accounts and complex client portfolios.
• Experience within global technology consulting, digital services, cloud, data, AI, or transformation environments.
• Experience with alliance-led growth and co-sell motions involving AWS, GCP, Snowflake, or similar partners.
• Demonstrated success supporting large-scale transformation opportunities and complex commercial discussions.