Product Support

Job Title

Pay Range: $55.00hr - $60.00hr

Requirement/Must Have

• Strong Digital Product Management experience, preferably within B2B eCommerce or SaaS environments.
• Experience managing digital products from opportunity identification and client through development, launch, measurement, and optimization.
• Strong eCommerce product management capability, including understanding of customer journeys, conversion, merchandising, promotions, and pricing experiences.
• Ability to translate identified opportunities into a clear product roadmap comprising prioritized strategies, initiatives, and delivery activities.
• Ability to apply quantitative and qualitative measures to support prioritization and investment decisions.
• Ability to develop clear product requirements, user stories, and acceptance criteria to enable effective execution by Engineering, UX, and other cross-functional teams.
• Ability to drive alignment across a broad, cross-functional, and globally distributed group of stakeholders.

Responsibilities

• Assess existing digital product opportunities, customer experience challenges, and business priorities across the platform.
• Identify and implement capabilities that improve merchandising opportunities and increase promotional engagement.
• Gather and incorporate voice-of-the-customer insights to inform product priorities and digital experience improvements.
• Partner with business stakeholders to understand pricing strategies and support clear and effective presentation of pricing on the platform.
• Identify and prioritize opportunities to improve the overall digital customer experience.
• Work closely with Engineering teams to ensure product requirements, desired outcomes, and product vision are clearly understood and accurately implemented.
• Collaborate with UX teams and apply design-thinking principles to support development of customer-centered digital experiences.
• Define and support delivery of Minimum Viable Products (MVPs), followed by rapid iteration and optimization based on data, customer feedback, and experimentation.
• Partner with Analytics and Experimentation teams to measure product performance, identify improvement opportunities, and optimize conversion and customer experience.
• Use A/B testing, multivariate testing, or other experimentation approaches where appropriate to validate changes and improve conversion funnels.
• Monitor relevant product and customer experience metrics to identify performance trends and opportunities requiring action.
• Convert data, insights, and customer feedback into actionable recommendations for experience improvements, process enhancements, and efficiency gains.
• Provide clear product prioritization and decision-making where competing customer, commercial, technical, and delivery priorities exist.
• Support effective product delivery across device types and ensure experiences are appropriately considered across relevant digital channels.
• Maintain appropriate product documentation, decision records, priorities, and delivery status throughout the engagement.
• Provide effective handover of product roadmaps, outstanding priorities, performance insights, recommendations, and relevant documentation at the conclusion of the project.

Skills

• Digital Product Management
• B2B eCommerce
• SaaS
• Product Roadmap Development
• User Stories
• Acceptance Criteria
• Design-thinking
• A/B Testing
• Multivariate Testing
• KPI Tracking
• Merchandising
• Promotions
• Pricing Strategies

Qualification And Education

• 10-12 years of relevant experience.