Service Catalog Manager

Service Catalog Manager

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward!

The Service Catalog Manager will develop, document, and maintain the Service Catalog, ensuring all service descriptions, SLOs, and pricing (if applicable) are up to date and accurate. This person will work with technical and business teams to add new services and update existing ones in the catalog as the Client System evolves. The Service Catalog Manager will oversee the service catalog's operational content, including the creation and maintenance of service level agreements, operational level agreements, and user-facing documentation. They will coordinate lifecycle updates within the catalog, support catalog management tools, and help ensure that the catalog aligns with both user and program needs. Additionally, the Service Catalog Manager will promote catalog awareness alongside the communications team and remain informed about catalog management and ITSM best practices.

Must have:

• Bachelor's degree (or 4 years of additional equivalent experience)
• Minimum 4 years of experience maintaining IT service catalogs in enterprise settings
• Skilled in documenting service offerings, updating catalog content, and supporting catalog management tools

Security Clearance:

• Active Secret, Top Secret, TS/SCI, or TS/SCI with Polygraph clearance required, depending on position

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is:

$78,600 - $160,200 USD