Sr. Director, Strategy & Product Operations

Docusign Product Manager

Lead the definition and execution of Docusign's product strategy. Partner with the CPO to translate company priorities into a clear, aligned product roadmap and drive execution rigor across all product teams. Build the Product Operations function, systems, processes, tools, and discipline, that enables faster, better-informed decisions and cross-functional alignment. Use automation and AI strategically to eliminate manual work, surface insights, and keep teams moving at velocity. This position is a people manager role reporting to the Vice President, Product.

Responsibilities include partnering with CPO to define Docusign's product strategy and translate strategic priorities into quarterly OKRs and product roadmap; facilitating alignment across product teams and cross-functional partners on shared priorities, trade-offs, and KPIs; owning communication of strategy and progress upward to executive leadership and across the organization; building transparent systems for decision-making and resource allocation; building and scaling Product Ops function to support faster iteration and cross-functional alignment; driving adoption of product management discipline, methodologies, and best practices across all product teams; creating operational cadence for product leadership that keeps teams moving in sync; establishing product analytics strategy, instrumentation standards, and reporting frameworks; creating cohort analysis, adoption tracking, and customer health dashboards to inform prioritization; enabling product teams to self-serve analytics and run experiments with velocity; defining and tracking leading indicators of product-market fit and customer success; identifying high-impact opportunities to automate routine work and streamline processes; evaluating and implementing toolsincluding AI where appropriateto reduce manual effort and surface insights faster; building internal dashboards and self-service capabilities to democratize product data; establishing repeatable processes to measure and iterate on operational efficiency gains.

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic: 10+ years in product management, strategy, operations, or adjacent leadership roles; experience building or scaling Product Operations function from scratch; experience defining strategy and driving cross-functional execution and alignment; experience with analytics tools, experimentation, and product telemetry; experience using data and automation to improve organizational velocity and decision quality.

Preferred: SaaS, B2B enterprise experience; excellent communication and cross-functional influence skills, especially with executive leadership; ability to balance detail orientation with big-picture strategic thinking; experience with e-signature, contract management, or agreement lifecycle software; familiarity with product analytics platforms and experimentation tools; track record in global, multi-segment product organizations; background in Operations, Finance, or Business Analytics.

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $212,100.00 - $342,650.00 base salary; Washington: $202,100.00 - $299,625.00 base salary. This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region; Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement; Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment; Retirement Plans: select retirement and pension programs with potential for employer contributions; Learning and Development: options for coaching, online courses and education reimbursements; Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events.

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

EEO Statement: It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.