Syngo Service Manager (Digital & Automation) - Houston, TX

Syngo Service Manager

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Location: Houston, TX

Key Responsibilities

• Act as primary point of contact and first-line support for syngo.via users
• Resolve common issues and escalate complex cases with structured diagnostics
• Monitor system health, connectivity, and data flows (DICOM/HL7)
• Perform application-level administration including user access and configuration
• Support radiology and cardiology workflows and provide end-user support
• Coordinate with clinical teams, IT, and Siemens service organizations
• Assist with upgrades, integrations, and training initiatives
• Support project coordination and continuous improvement efforts
• Track KPIs such as uptime, incident response, and user adoption

What This Role Is (and Isn't)

• Ensures systems are operational and users productive
• Acts as coordination and workflow enablement lead
• Does not replace customer IT
• Does not perform deep server or network troubleshooting

Required Qualifications

• 3+ years experience in healthcare IT or medical imaging
• Knowledge of DICOM, HL7, PACS/VNA concepts
• Experience working with clinical users and workflows

Preferred Qualifications

• Experience with syngo.via or Siemens D&A portfolio
• Hybrid clinical and IT background
• Experience in enterprise imaging environments