Technical Account Manager- Paper Mill

Technical Account Manager- Paper Mill

Salary: $120,000 - $125,000 per year

Location: Waterville, Maine

Minimum Degree: Bachelors degree in Chemical Engineering, Paper Science Engineering, or related discipline is preferred

Relocation Assistance: Available

Job Description

Key Responsibilities:

• Serve as the primary technical point of contact, building trust and strong relationships within paper mill accounts.
• Effectively offer strategic advice, best practices, and proactive recommendations for product implementation and optimization.
• Address complex product-related queries, resolve issues quickly and minimize business disruption for the customer.
• Maintain in-depth knowledge of specialty chemical solutions and the customers unique technical environment.
• Educate customers on new features and best practices to drive optimal product adoption and usage.
• Work closely with the District Sales Manager to develop strategic account plans and manage an opportunity pipeline in Customer Relationship Management (CRM).
• Lead technical check-ins and actively participate and contribute during Business Reviews ensuring clear quantification and articulation of the value client solutions create for the customer.
• Effectively collaborate with the customer and our company internal teams (Sales, Service, R&D, Portfolio Management) to ensure we are delivering on our promises to the customer.
• Provide regular feedback from the customer to the Portfolio Management and Research & Development teams.
• Consistent presence at customer site to ensure adequate service and support coverage, prevent churn and increase sales and profitability.
• Must be able to perform the essential functions with or without accommodation.

Qualifications:

• 10+ years experience with Paper and Pulp specialty chemical solutions, technical support, and account management is required.
• Excellent customer service skills to build and maintain positive customer relationships.
• Ability to solve customers technical challenges and assist with improvement process utilizing product knowledge.
• Document and communicate service findings for every customer visit within CRM.
• Goal oriented and initiative-taking approach to seeking new business.
• Critical thinking and problem-solving skills with attention to detail.
• Proficient in performing technical/mechanical on-site testing.
• Excellent communication (oral, written) and presentation skills.
• Proficient in Microsoft Office and Customer Relationship Management (CRM) and analytical tools
• Ability to work independently with minimal supervision.
• Ability to travel up to 25% including overnight travel.

Why is This a Great Opportunity:

Strong earning potential Company vehicle, gas, and full benefits Excellent career growth with a respected brand