Associate Director, Occupancy Management

Housing And Residence Life Supervisor

Provides strategic and operational leadership for occupancy management and housing assignments within Housing and Residence Life. Oversees occupancy planning, housing assignment processes, housing systems, and staff to ensure effective residential operations and a positive student experience. Directs occupancy forecasting, applications, assignments, waitlist administration, billing coordination, and key operational transitions. Leverages data, reporting, and process improvement initiatives to maximize housing utilization and enhance service delivery and operational effectiveness.

Key responsibilities include supporting the Director of Housing & Residence Life Operations in developing and implementing departmental occupancy management strategies and operational priorities, supervising Housing Coordinators and the Operations Analyst, overseeing housing assignment processes including applications, room selection, room changes, waitlists, cancellations, and check-in/check-out procedures, ensuring effective administration, configuration, testing, and operational integrity of housing management systems and related technologies, monitoring occupancy trends, assignment data, and reporting metrics to support data-informed decision-making and occupancy optimization, overseeing occupancy-related billing processes, ensuring compliance with housing eligibility requirements, University policies, housing license agreements, and applicable regulatory standards, collaborating with Residence Life, Facilities, Operations, Enrollment Management, and other campus partners to support operational readiness and student success initiatives, supporting the planning and execution of large-scale operational processes, assisting with emergency response coordination and occupancy-related operational decision-making during critical incidents or campus disruptions, providing leadership for occupancy-related customer service practices and assisting in resolving complex or escalated student and family concerns, serving as a subject matter expert for occupancy management policies, procedures, and system functionality, reviewing operational processes to identify risks, inefficiencies, and opportunities for continuous improvement and enhanced service delivery, and developing reports, assessments, and recommendations related to occupancy performance, assignment trends, and operational outcomes.

Educational requirements include a Bachelor's degree from an accredited institution of higher education in Higher Education, Student Affairs, Education Administration, or a related field. Other required qualifications include a current, valid, and unrestricted driver's license and five (5) years of progressively responsible experience in Housing and Residence Life or a related Student Affairs functional area.

The budgeted salary range is $73,160 - $87,000. Offers are based on relevant experience. Comprehensive benefits to include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and much more!