Behavioral Health Care Manager

Folio is partnering with a telehealth mental health practice and is searching for a Behavioral Health Care Manager (BHCM) to support people living with cancer and chronic illness. In this role, you’ll be the bridge between referring specialists, like oncologists, and a collaborative care team of a Consultative Psychiatrist, Health Coaches, and Patient Engagement staff.

Key Traits:

• Experienced and passionate about supporting individuals impacted by cancer and chronic illness, with a demonstrated ability to build rapport, engage patients through telehealth, and foster meaningful therapeutic relationships.
• Exceptionally organized, accountable, and proactive, with the ability to independently manage a caseload, maintain timely documentation, and effectively coordinate patient care in a fast-paced environment.
• Highly adaptable and energized by a startup environment, combining empathy with accountability and taking pride in delivering exceptional patient care while achieving strong performance outcomes.

Key Responsibilities:

• Engage in an initial clinical member biopsychosocial intake including a safety screen and administering behavioral health assessments (PHQ-9, GAD-7, etc.)
• Engage in follow-up visits and asynchronous interactions, including brief interventions (e.g., behavioral activation, mindfulness, psychoeducation, etc.)
• Be the key care coordinator and act as a liaison between the referring specialist and the practice, ensuring if there is a member question or administrative question, it is answered or triaged to the appropriate team
• Lead the interdisciplinary team meetings on a weekly basis with the Consulting Psychiatrist and Health Coach, ensuring all high-risk members are discussed and all new psychiatric recommendations are documented in the chart
• Communicate closely on an ongoing basis with the behavioral health care team (Coaches and Psychiatrist)
• Document member progress in a HIPAA-compliant electronic medical record system and client registry
• Identify patients who are not improving and may need more intensive mental health care and report any concerns to the medical provider and the Consulting Psychiatrist
• Facilitate referrals for external clinically indicated services under the supervision of the BHCM Lead (e.g., SMI).
• Support patients in identifying barriers to care, increasing engagement, building self-management skills, and implementing behavioral health treatment recommendations.

Educational, Certification, and Experience Requirements:

Required:

• Master's degree in Counseling, Clinical Mental Health Counseling, Social Work, Marriage and Family Therapy, Psychology, or a closely related behavioral health field.
• At least three years of clinical care management experience, with some part of the experience directly working with people with cancer or advanced illness (e.g., cancer coaching, palliative care, etc.)
• Experience conducting behavioral health intakes, psychosocial assessments, and treatment planning.
• Experience working with individuals managing chronic medical conditions, serious illness, cancer, or other complex health concerns.
• Experience utilizing evidence-based interventions, including Motivational Interviewing (MI), Cognitive Behavioral Therapy (CBT), Behavioral Activation, psychoeducation, and coping skills development.

Preferred:

• Active or associate-level licensure (e.g., LPC-A, LGPC, LMSW, LSW, LMFTA, MHC-LP, or equivalent).
• Experience in oncology, integrated care, collaborative care, behavioral health care management, primary care, or telehealth settings.
• Experience delivering brief, goal-oriented interventions within a measurement-based care model.

Location Requirements:

• This role is entirely remote, serving patients nationwide

Time Commitment, Start Date, Compensation:

• Time commitment: Full time; mostly Eastern time zone hours, with up to three days per week working Pacific or Mountain time zone hours
• Start date: ASAP
• Salary: starting at $75,000
• Benefits:
• Generous paid time off policy, including national holidays, and the week between Christmas and New Year's
• Employer-covered health insurance options
• Dental and vision insurance
• 401(k)
• Flex spending and dependent care spending options