Business Systems Quality Assurance Manager

Job Title

This is professional services work of a managerial nature that directs and oversees activities related to implementing changes to complex revenue service processing systems in Maine Revenue Services' Systems Operations Division.

The primary responsibilities of this position will be to provide managerial oversight to a team of configuration members as well as complete required system configuration when necessary. The position will work collaboratively with and facilitate timely communication with configuration specialists, managers, vendors, project teams, business owners, executive sponsors, and other stakeholders to discuss problems, correct plans, and implement organizational solutions.

Must be able to participate on or lead a small team and establish and maintain effective working relationships. Work is performed under limited supervision.

Representative tasks include:

• Overseeing and managing the work of a team of configuration members, including providing training and completing performance management functions.
• Overseeing the development and integration of performance measures into MRS business processes, and testing system improvements in order to administer and monitor system changes.
• Maintaining quality control standards, business definitions, procedures, controls, operational needs, and resource priorities in order to maintain system operational requirements.
• Collaborating with MRS Production Support management in the development of business plans, quality controls, and complex documents in order to ensure proper delivery of program services and product deliverables.
• Overseeing the configuration team's analysis, development, and testing of MRS systems. Ensuring the validation of systems and application changes in order to maintain data integrity, comply with quality assurance standards and IT requirements, and meet business needs.
• Collaborating with vendors, project teams, managers, and IT personnel to discuss problems, correct plans, and implement organizational solutions.

Knowledge, skills, and abilities required include:

• Knowledge of principles, methods, and techniques used to analyze and develop functional and organizational infrastructure requirements.
• Knowledge of applicable state and federal laws, rules, and regulations.
• Knowledge of current business and management systems, methods, and processes.
• Knowledge of quality assurance principles, risk assessment, and risk mitigation principles and methods.
• Knowledge of systems development life cycles used to plan, develop, implement, operate, and maintain information systems.
• Knowledge of computerized applications used in accounting systems.
• Knowledge of organizational procedures, workflow, and functions.
• Knowledge of staff training and development techniques.
• Ability to develop evaluation and monitoring systems.
• Ability to design, implement, and direct multiple projects.
• Ability to communicate and influence the behavior and thinking of individuals.
• Ability to develop and instill a variety of best practices.
• Ability to establish and maintain effective working relationships.
• Ability to manage multiple complex, diverse, and concurrent activities.
• Ability to organize work, set priorities, and determine resource requirements.
• Ability to assess, identify, and respond to employee training needs.
• Ability to write technical reports and documents.

Minimum qualifications include an eight (8) year combination of education, training, and/or progressively responsible professional experience in project management, systems analysis, business analysis, or related field that demonstrates a thorough knowledge of systems improvement and project management concepts and the ability to develop and implement business plans. Experience must include at least two (2) years supervising teams and/or units.

Application instructions include submitting a cover letter along with a current resume and three (3) professional references. In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such.

Benefits of working for the State of Maine include:

• Work-Life Balance
• Health Insurance Coverage
• Health Insurance Premium Credit
• Dental Insurance
• Retirement Plan
• Gym Membership Reimbursement
• Health and Dependent Care Flexible Spending Accounts
• Public Service Student Loan Forgiveness
• Living Resources Program
• Parental Leave
• Voluntary Deferred Compensation

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.