Country Manager - US & Canada

Country Manager - US & Canada | Hexagon Geosystems

Job Title: Country Manager - US & Canada

Location: Alpharetta, Georgia

Role & Purpose of the Position: The Country Manager is responsible to:

• Lead country operations owning statutory governance to ensure lawful, ethical, and efficient management of the legal entity and day-to-day business services (operations, customer care, technical support & service) ensuring compliance with Hexagon/Leica policies and local law.
• Coordinate day-to-day country-level commercial execution with Divisions including Distribution, Inside-Sales, Marketing, Sales, as relevant (country coordination only as solid-line to Divisions), ensuring alignment without duplicating divisional roles.
• Coordinate cross-divisional activities in-country to deliver consistent employee and customer experience through functional experts i.e. HR, Finance, Legal, Compliance, HSE and ESG, etc.
• Represent the company to customers, distributors, regulators and partners, safeguarding quality, safety, ESG and brand standards while delivering commercial and service outcomes.

Duties & Responsibilities: The Country Manager is responsible and accountable for (but not limited to) the following:

• HR governance
• Ensure country management practices (hiring, onboarding, performance, employee relations, exits) comply with local law and company policy, and are applied consistently across Divisions.
• Support workforce planning and talent moves in-country in partnership with Division and HR, maintaining a fair, safe, and inclusive workplace.
• Finance Governance
• Ensure accurate, timely local legal and tax reporting, safeguard assets and stewards spend in line with delegation of authority.
• Monitor local financial health) and provide insights to Divisional finance.
• Legal Governance
• Ensure the country entity, contracts, licenses, and corporate records meet local requirements; escalate risks promptly to Legal.
• In partnership with Legal/Finance, coordinate statutory audits and responses, maintain company secretarial records (board/shareholder minutes, registers, PoAs)..
• Compliance governance
• Champion ethics, anti-bribery/anti-fraud, data protection, export controls, and competition compliance in daily operations and ensure training and issue escalation pathways are in place.
• Act as the country escalation path for internal/external disputes or complaints.
• Health & Safety compliance
• Ensure employees have the right H&S support (PPE/clothing, safe processes, home/remote working practices) and that incidents/near misses are reported and addressed with the relevant function.
• Promote a proactive safety culture through regular checks and leadership visibility.
• ESG compliance
• Coordinate country inputs to company ESG/reporting requirements (environmental data, H&S, diversity) and support local initiatives that improve environmental and social impact.

• Customer Care
• Ensure a customer-first service culture across all touchpoints with clear ownership and visibility across Divisions operating in the country.
• Serve as the in-country escalation channel for critical customer issues and coordinate effective resolution with relevant stakeholders, as appropriate.
• Service Center
• Ensure service capability (in-house or partner) meets company standards and align service policies (warranty, turnaround expectations, parts sourcing) with Divisional strategies.
• Work with the Service Center Manager on initiatives that raise revenue, efficiency and quality.
• Technical support (pre/post-sales enablement)
• Proactively identify and qualify prospects from marketing leads, engage existing customers for cross-/upsell opportunities, scope and deliver solution demos/PoCs/pilots. Document outcomes and lessons learned to accelerate adoption, then hand off qualified opportunities to Sales for closure.
• Coordinate knowledge sharing and training so customers and distributors receive consistent technical guidance regardless of Division.
• Operations
• Oversee the local order-to-cash handoff (import/export, delivery, logistics) to meet customer expectations and compliance requirements.
• Ensure business systems and data discipline (SAP, SFDC, SOP, OQT, etc.) usage, training, KPI tracking are embedded across teams.
• Employee tools & enablement
• Manage common country "tools" and for consistency and cost-effectiveness across BUs.

• Direct Sales & Distributor management (as applicable)
• Own and be fully accountable for direct sales and distributor/channel management for the SSE-assigned territory. Deliver revenue and GP targets, maintain forecast discipline (SFDC), and coordinate with Divisions/Country stakeholders, as required.
• Maintain the country channel picture and ensure due diligence/contracting is current; align joint plans with Divisions and address gaps with a "challenge without provocation" approach.
• Ensure dealer/end-user contracts, pricing/discount structures, rebates, and ANSP management are applied consistently.
• Inside sales (shared)
• Coordinate the in-country lead-to-opportunity process with Divisions so tools, data quality, and response cadences are consistent.
• Sales coordination (shared)
• Orchestrate country-level cadence (forecast, pipeline, key account coordination) with Divisions, remove roadblocks and align resources without duplicating sales ownership.
• Marketing (shared)
• Represent the company in industry forums, product launches, and key accounts; coordinate local campaigns/events with Divisions and Global Marketing team to ensure brand and message consistency.
• Maintain a senior-level presence with priority customers and partners alongside LBU managers.

• Ensure country operations align with group strategy and divisional priorities. Localize policies and procedures to meet local legal requirements and company standards.
• Maintain a regular country governance rhythm with divisions and functions (reviews, dashboards, management updates) to ensure visibility of risks, performance, and customer outcomes.
• Drive and/or support global initiatives and country-level improvements that enhance safety, quality, customer experience, compliance, and efficiency
• Represent the company with external stakeholders (e.g., authorities, industry bodies, key partners) within delegated authority and in line with brand and ethics standard
• Coordinate country-level onboarding and oversight of vendors/service providers per policy (due diligence, performance, compliance)
• Oversee the country risk register and internal control environment. Coordinate with functional owners on mitigations and timely closure of actions
• Oversee suitability and basic stewardship of country facilities and assets (offices, warehousing, demo rooms) to remain safe, compliant, and cost-effective
• Promote data integrity, records management, confidentiality, and information security awareness in-country in line with group policies.

Desired Skills

Qualifications / Experience:

• Bachelor's degree (or equivalent experience) in Business, Engineering, Geomatics/Surveying, GIS, or related field with a preference for Master's degree (e.g., MBA) or postgraduate qualification in Engineering/Operations/Management.
• Solid financial literacy (P&L basics, cash/working capital concepts) with a preference having formal governance, risk, and compliance coursework (e.g., corporate governance, data privacy, etc)
• Company systems proficiency (or ability to ramp quickly): ERP (e.g., SAP), CRM (e.g., SFDC), SOP/OQT or equivalent operational/process tools.
• Completed or willing to complete: H&S awareness (ISO 450